Deronica Craig
Clifton Forge
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and administrative roles, notably at Carilion Roanoke Memorial Hospital. Excelled in crisis response management and strategic problem-solving, enhancing patient care and operational efficiency. Skilled in accurate record maintenance and proficient in Office 365, demonstrating a proven track record of achieving significant improvements in patient satisfaction and workflow optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Iron Gate Fire Department
06.2016 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Administrative Coordinator
Dharma Pharmaceuticals LLC
07.2023 - 01.2025
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
Medical Office Technician
Carilion - Velocity Care
04.2022 - 07.2023
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Purchased and maintained office supplies.
Clinical Associate
Carilion Roanoke Memorial Hospital
09.2019 - 10.2020
- Facilitated efficient clinical workflows by coordinating laboratory tests, diagnostic imaging services, and referrals to specialists when appropriate.
- Enhanced patient care with thorough documentation of medical histories, treatment plans, and follow-up appointments.
- Collaborated with healthcare teams to develop comprehensive treatment plans, resulting in improved patient satisfaction.
- Ensured compliance with industry standards and regulations by meticulously adhering to established protocols for infection control, safety measures, and confidentiality guidelines.
- Assisted in surgical procedures by preparing operating rooms, sterilizing equipment, and providing preoperative support to surgeons.
- Supported overall clinic operations with accurate data entry, record-keeping, and inventory management tasks.
Education
Associate of Applied Science - Emergency Medicine
Central Virginia Community College
Lynchburg, VA12-2019
No Degree - Emergency Medicine
Mountain Gateway Community College
Clifton Forge, VA05-2019
Skills
- Crisis Response Management
- Strategic Problem Solving
- Accurate Record Maintenance
- Expense Tracking
- Proficient in Office 365
- Experience with ERP Systems
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Neonatal Resuscitation Program (NRP) Provider – American Academy of Pediatrics and the American Heart Association.
- CPR/AED Certification
- EVOC - CLASS 3
Languages
English
Native or Bilingual
Timeline
Administrative Coordinator
Dharma Pharmaceuticals LLC
07.2023 - 01.2025
Medical Office Technician
Carilion - Velocity Care
04.2022 - 07.2023
Clinical Associate
Carilion Roanoke Memorial Hospital
09.2019 - 10.2020
Emergency Medical Technician
Iron Gate Fire Department
06.2016 - Current
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Neonatal Resuscitation Program (NRP) Provider – American Academy of Pediatrics and the American Heart Association.
- CPR/AED Certification
- EVOC - CLASS 3
Associate of Applied Science - Emergency Medicine
Central Virginia Community College
No Degree - Emergency Medicine
Mountain Gateway Community College
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