Derric Smith
Portsmouth,VA
Summary
Dynamic Recovery Clerk at BJ's Wholesale with a proven track record in merchandise recovery. Leveraged complex problem-solving skills to enhance network infrastructure and deliver exceptional customer service. Known for patience and persistence in high-pressure environments, consistently meeting the demands of a busy team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recovery Clerk
BJ's Wholesale
10.2023 - Current
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Developed, implemented, and operated network system infrastructure and procedures.
- Established network shares and upgraded and configured hardware.
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Coursework
Tidewater Community College - Portsmouth Campus
02.2023 - 08.2025
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate of Applied Science - Cyber Security
Tidewater Community College
Norfolk, VA08-2025
Skills
- Microsoft office
- Sales support
- Merchandise recovery
- Payment plan development
- Complex Problem-solving
- Patience and persistence
Certification
CompTIA Security+
Timeline
Recovery Clerk
BJ's Wholesale
10.2023 - Current
Coursework
Tidewater Community College - Portsmouth Campus
02.2023 - 08.2025
Associate of Applied Science - Cyber Security
Tidewater Community College