Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derric Smith

Portsmouth,VA

Summary

Dynamic Recovery Clerk at BJ's Wholesale with a proven track record in merchandise recovery. Leveraged complex problem-solving skills to enhance network infrastructure and deliver exceptional customer service. Known for patience and persistence in high-pressure environments, consistently meeting the demands of a busy team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Recovery Clerk

BJ's Wholesale
10.2023 - Current
  • Maintained daily contact with project managers and IT personnel to deliver timely status updates.
  • Developed, implemented, and operated network system infrastructure and procedures.
  • Established network shares and upgraded and configured hardware.
  • Collaborated with various groups to troubleshoot and resolve build and deployment issues.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Coursework

Tidewater Community College - Portsmouth Campus
02.2023 - 08.2025
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Associate of Applied Science - Cyber Security

Tidewater Community College
Norfolk, VA
08-2025

Skills

  • Microsoft office
  • Sales support
  • Merchandise recovery
  • Payment plan development
  • Complex Problem-solving
  • Patience and persistence

Certification

CompTIA Security+

Timeline

Recovery Clerk

BJ's Wholesale
10.2023 - Current

Coursework

Tidewater Community College - Portsmouth Campus
02.2023 - 08.2025

Associate of Applied Science - Cyber Security

Tidewater Community College
Derric Smith