Derrick Garr
Woodbridge
Summary
Results-driven IT professional prepared for any challenge in system support domain. Proven track record of resolving complex technical problems and improving system efficiencies. Highly focused on team collaboration and achieving solutions-oriented outcomes. Reliable and adaptable with strong technical troubleshooting and customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Systems Support Specialist
Automated Health Systems (AHS)
11.2024 - Current
- Provide IT systems support for Maryland DHS programs (SNAP, Medicaid, Cash Assistance, Emergency Assistance).
- Maintain and troubleshoot backend systems supporting Family Investment Administration services.
- Resolve tickets related to eligibility platforms and state-run applications, meeting SLA compliance.
- Manage AD accounts, software updates, and HIPAA-compliant security patches.
- Draft SOPs and onboard IT staff; partner with vendors for system enhancements.
Computer Systems Analyst
US House of Representatives (via Woodside Temporaries Inc)
03.2023 - 11.2024
- Produced weekly and monthly reports using Excel Pivot Tables, Visio diagrams, charts, and PowerPoint presentations to track House of Representatives furniture expenses from a budget and finance perspective.
- Analyzed logistics operations across multiple directorates; identified warehouse utilization issues and created process improvement recommendations.
- Designed workflow diagrams in Visio to visualize operational inefficiencies and propose streamlined solutions.
- Delivered presentations to leadership on budget allocations, expense forecasts, and warehouse optimization strategies.
- Collaborated with vendors and internal teams to resolve system issues, reducing downtime and ensuring timely delivery of logistical reports.
- Developed standard operating procedures (SOPs) and training documentation to reduce recurring issues and improve onboarding.
Linux System Administrator
US Census Bureau (Federal Working Group)
01.2018 - 06.2023
- Administered and monitored 5,200+ mixed Linux/Windows servers, resolving outages and performance degradation issues.
- Used Linux command-line tools to remediate CPU and memory bottlenecks, disk space utilization, and server runtime issues.
- Managed user/group accounts and permissions; added users, assigned/remediated permissions, and enforced access control policies.
- Investigated and resolved hardware server issues, coordinating with engineering for replacements and repairs.
- Configured and extended file systems with LVM commands to support growth in storage and applications.
- Created LDAP/Posix application accounts and groups in NETIQ and audited permissions for compliance.
- Monitored system health with HP BSM, SolarWinds, and command-line monitoring tools, proactively preventing outages.
- Reported and escalated incidents and outages using Everbridge and SharePoint; provided executive leadership with server availability dashboards.
- Implemented automated backup solutions to ensure data protection and recovery capability across multiple environments.
Helpdesk Support Specialist
UMUC | General Dynamics Information Technology
06.2012 - 12.2017
- Delivered Tier 1/2 technical support across Windows and macOS.
- Troubleshot and resolved hardware/software issues, performing installs and configurations.
- Managed AD accounts, passwords, and endpoint security with McAfee.
- Supported remote troubleshooting and created user documentation.
Education
Bachelor of Arts - Graphic Design
The Art Institute of Philadelphia
01.2008
Skills
- Systems & Platforms: RHEL 7/8, CentOS, Windows Server 2012/2016/2019, VMware, Red Hat Virtualization, Remote Desktop, SCCM
- Linux/Unix & Automation: Bash Shell Scripting, Ansible, Puppet, Chef, Logical Volume Manager (LVM), VI Editor, File Systems, Backup & Recovery
- Networking & Security: Firewalls, VPN, SSH, Kerberos, LDAP, Active Directory, Access Control, System Hardening, Patch Management
- DevOps & CI/CD: GitLab, GitHub, Jenkins, PowerShell, Automation Workflows, Version Control
- Monitoring & Tools: Splunk, SolarWinds, HP Business Service Management (BSM), NETIQ, Everbridge, Remedy, Helix (Smart IT), Microsoft Visio
- Collaboration & Productivity: Microsoft 365 (Teams, OneDrive, Excel, PowerPoint, Outlook), SharePoint
- Core Competencies: Incident Response, Root Cause Analysis, Performance Optimization, Documentation & SOP Development, End-User Support, Training & Mentorship
Certification
Red Hat Certified System Administrator (RHCSA) – Expected October 2025
Timeline
IT Systems Support Specialist
Automated Health Systems (AHS)
11.2024 - Current
Computer Systems Analyst
US House of Representatives (via Woodside Temporaries Inc)
03.2023 - 11.2024
Linux System Administrator
US Census Bureau (Federal Working Group)
01.2018 - 06.2023
Helpdesk Support Specialist
UMUC | General Dynamics Information Technology
06.2012 - 12.2017
Bachelor of Arts - Graphic Design
The Art Institute of Philadelphia
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