DERRICK Miller

• Supported the Army’s diversity and inclusion initiatives by conducting outreach and awareness programs
• Coordinated and organized events focused on EEO topics, such as cultural competency and sensitivity training
• Assisted with the processing of EEO complaints and ensured timely resolution in compliance with Army policies
• Provided administrative support for EEO investigations, including documentation and tracking of case progress
• Ensured that all relevant paperwork, including EEO complaints and reports, were accurately maintained in accordance with regulatory requirements

• Assisted in the administration of the Army's Equal Opportunity program by supporting the development and execution of EEO policies
• Managed and updated EEO records, ensuring compliance with Army standards and regulations
• Prepared reports on the status of EEO complaints and provided administrative support to senior EEO staff members
• Provided initial support and guidance to service members filing EEO complaints, ensuring that they understood their rights and responsibilities

• Provide advice and guidance to Army personnel on EEO policies and procedures
• Conduct investigations into complaints of discrimination, harassment, and retaliation in accordance with EEO guidelines
• Advise supervisors and management on EEO-related matters to ensure compliance with federal, state, and Army-specific regulations
• Develop and present training programs on diversity, inclusion, and anti-discrimination to Army personnel
• Serve as a liaison between employees and management, ensuring fair treatment and promoting a healthy work environment
• Assist in the preparation and maintenance of EEO reports and statistical data

responsible for managing and guiding a team of customer service representatives (CSRs), ensuring the efficient resolution of customer issues and maintaining high customer satisfaction. The supervisor will train, support, and coach team members, track performance, and handle escalated customer concerns. The role requires strong communication, organizational, and problem-solving skills, with a focus on delivering excellent service.

• · Supervise a team of customer service representatives, ensuring they meet performance standards and deliver excellent service.
• Troubleshoot and resolve employee issues efficiently, escalating complex cases to HR managers when necessary.
• Work closely with the staff to ensure a smooth and welcoming experience for all employees.
• Assist in the onboarding process for new hires, including documentation, orientations, and training.
• · Provide ongoing training, coaching, and support to customer service agents to improve their skills and knowledge.
• Assisted with employee performance management and in training initiatives.
• Collaborate with managers and staff to implement company-wide initiatives, such as wellness programs and diversity trainings
• · Tracked team performance metrics (such as response time, resolution time, customer satisfaction ratings) and report on progress..
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.