Desahni Hairston
Virginia Beach
Summary
Responsible and ambitious young man with excellent time management. Seeking to apply my customer service abilities and proven communication skills and strong work ethic that will aid your company in meeting many milestones. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Financial Service Representative
Langley Federal Credit Union
11.2024 - Current
- Resourceful and customer-focused Financial Service Representative with extensive experience in loan processing, fraud resolution, member support, and full-branch operations. Highly proficient in Salesforce, using it daily to manage member interactions, document cases, track loans, and ensure accurate reporting. Known for outstanding face-to-face service, strong computer skills, and the ability to solve complex issues quickly and professionally. Dependable, detail-oriented, and trusted to handle sensitive financial information with accuracy.
- Professional Experience
- Use Salesforce daily to create and manage member cases, track loan applications, document interactions, update records, escalate issues, and ensure accurate reporting across the branch.
- Assist members face-to-face with transactions, loan questions, account issues, and financial guidance.
- Process auto loans, personal loans, credit card applications, and refinances with speed, accuracy, and compliance.
- Investigate fraud cases, identify suspicious activity, and take action to protect member accounts.
- Support digital banking troubleshooting including mobile app, online banking, card services, and authentication issues.
- Maintain accurate documentation, verify identification, and uphold confidentiality in all processes.
- Build strong relationships by educating members on products, promotions, and financial solutions.
- Collaborate with branch staff to meet daily service goals and maintain smooth office operations.
- Resolve concerns with professionalism and patience, ensuring a positive member experience.
Bank Teller
Langley Federal Credit Union
10.2024 - 08.2025
- Motivated and customer-focused professional, recognized as a Service Champion and Langley Ambassador with a strong commitment to excellence, continuous learning, and team-driven collaboration. Passionate about delivering exceptional service while supporting the credit union’s mission.
- Professional Experience
- Delivered fast, accurate, and friendly teller transactions while maintaining strong attention to detail.
- Demonstrated expert-level cash handling skills, including balancing drawers, processing deposits/withdrawals, and maintaining 100% accuracy.
- Performed check handling and verification, ensuring proper endorsements, fraud checks, and compliance with all internal policies.
- Maintained in-depth knowledge of Langley products to educate and guide members with confidence.
- Recognized as a Service Champion for outstanding member experiences.
- Selected as a Langley Ambassador for consistently representing Langley’s values across the branch.
- Achieved top performance results month after month by meeting and exceeding service and operational goals.
- Participated in Agile in Action initiatives by taking on new challenges and adapting to staffing needs.
- Regularly engaged in cross-training and professional development to support a culture of continuous learning.
- Fostered strong relationships with team members to ensure seamless branch operations.
Front Desk Agent
Beach Quarters Resort
01.2024 - 07.2025
- Dedicated and highly efficient front desk professional with over 5 years of experience in the hospitality industry. Proven ability to handle multiple tasks simultaneously, provide exceptional customer service, manage cash transactions, and resolve guest complaints effectively. Strong communication and organizational skills with a focus on creating a welcoming and positive guest experience.
Product Specialist
Checkered Flag Motor Car Company
06.2022 - 04.2023
- A dynamic and knowledgeable Product Specialist at Checkered Flag with a deep understanding of automotive products, dedicated to providing exceptional customer service and guidance. Demonstrates exceptional communication skills and a passion for helping customers find the perfect vehicle that suits their needs. Proficient and detail-oriented professional with advanced skills in Microsoft Word.
- Experienced in creating and formatting documents with precision and efficiency.
- Handled inbound and outbound calls, addressing customer inquiries, resolving issues, and providing product information.
- Demonstrated effective communication and active listening skills to understand customer needs and provide solutions.
- Utilized CRM software to document customer interactions and maintain accurate records.
Team Member
Chick-fil-A
06.2021 - 03.2022
- Adaptable and collaborative team member with a strong track record at Chick-fil-A. Known for seamlessly integrating into diverse work environments and fostering a positive team spirit. Demonstrated ability to thrive in fast-paced settings while maintaining a focus on excellence in customer service. A proactive problem-solver with excellent interpersonal and communication skills, contributing to a cohesive and efficient team dynamic.
Team Member
Your Pie
03.2018 - 10.2021
- Dedicated and customer-focused team member with over three years of experience working at YourPie. Proven track record of maintaining high standards of food quality, customer service, and operational efficiency. Excellent multitasking skills, strong work ethic, and a passion for delivering a memorable dining experience.
Education
High school - Computer Science
First Colonial High School
Virginia Beach, VA07.2019
Skills
- Organizational skills
- Time management
- Computer literacy
- Food safety
- Office experience
- Problem-solving
- Computer skills
- Windows
- Fraud detection
- Salesforce
- Banking - Banking experience (1-2 years)
- Customer service
- Critical thinking
- Cash handling - Cash handling experience (3-5 years)
- Microsoft Word
- Typing - Average typing speed (80-100 WPM)
- Microsoft Excel
- Computer science
- Microsoft Outlook
- Microsoft Teams
- Teller transactions
- Customer relationship building
- Loan applications
- Account maintenance
- Financial services
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Goal setting
- Strategic planning
Timeline
Financial Service Representative
Langley Federal Credit Union
11.2024 - Current
Bank Teller
Langley Federal Credit Union
10.2024 - 08.2025
Front Desk Agent
Beach Quarters Resort
01.2024 - 07.2025
Product Specialist
Checkered Flag Motor Car Company
06.2022 - 04.2023
Team Member
Chick-fil-A
06.2021 - 03.2022
Team Member
Your Pie
03.2018 - 10.2021
High school - Computer Science
First Colonial High School