Desianna Bray
Portsmouth
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Chesapeake, VA
06.2023 - 02.2026
- Managed inventory levels, ensuring product availability and timely restocking.
- Monitored performance metrics to identify areas for improvement within the team.
- Assisted in resolving customer inquiries, enhancing overall satisfaction and retention.
- Implemented training programs that improved employee engagement and skill development.
- Maintained cleanliness and organization of work area, promoting a safe environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Task Associate
Ulta Beauty
Chesapeake, VA
03.2024 - 09.2024
- Implemented visual merchandising standards, elevating store presentation and customer experience.
- Analyzed sales data to identify trends, optimizing stock levels and promotional strategies.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
General Manager
Sothern Seoul
Norfolk, VA
05.2024 - 08.2024
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Analyzed financial reports to inform strategic business decisions and budget management.
- Established performance metrics to track progress toward organizational goals and objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Crew Member
Wendy's
Norfolk, VA
04.2021 - 04.2023
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall service speed.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Applied Science - Theater
Tidewater Community College
Norfolk, Virginia, VA12-2027
High School Diploma -
Oscar Smith High
Chesapeake, VA06-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- POS system operation
- Safety processes and procedures
- Inventory counts
- Assigning work
- Sales and upselling
- Issue resolution
- Role modeling
- Staff development
- Shift scheduling
- Employee scheduling
- Employee attendance monitoring
- Quality inspections
- POS deletions
- Strategic thinking
- Action planning
- Employee recognition
- Customer service
- Multitasking
- Analytical thinking
- Active listening
- Organizational skills
- Time management
- Teamwork
- Reliability
- Team collaboration
Timeline
General Manager
Sothern Seoul
05.2024 - 08.2024
Task Associate
Ulta Beauty
03.2024 - 09.2024
Shift Leader
Crumbl Cookies
06.2023 - 02.2026
Crew Member
Wendy's
04.2021 - 04.2023
Associate of Applied Science - Theater
Tidewater Community College
High School Diploma -
Oscar Smith High