Desiree Arnold
Roanoke
Summary
Customer-focused General Manager with a dedication to providing positive experiences and fostering loyalty. Skilled in optimizing resource utilization and effectively managing operational needs. A sales leader with sound judgment, excellent planning abilities, and strong interpersonal communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Training Manager
Planet Fitness
10.2023 - Current
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Assisted design and implementation of multiple training courses to establish successful onboarding of new employees.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Created in-depth training manual for all employees.
- Directed training programs and development paths for managers and supervisors.
District Manager
Planet Fitness
09.2022 - Current
- Supervised two locations, enforcing high-quality standards of operation.
- Engaged in training, demonstrations, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
General Manager
Planet Fitness
02.2021 - Current
- With three years experience within company, climbing my way up the professional ladder
- Maintained staff accountability on values of company, and was responsible for driving revenue performance and growth
- Always utilizing the 5 essential core values of leadership
- My duties are including, but not limited to:
- Managed and trained new hires (Including management)
- Monitored and maintained budgets and KPI's
- Tracking daily, weekly, and monthly goals and statistics
- Overseeing scheduling and managing crews of 15-20 employees
- Strongly adaptable to change and new procedures
- Having direct control over conflict resolution with member concerns, and training staff to utilize best practices
- Validating staff members strengths and using them to the companies advantage in order to run a successful club
Assistant General Manager
Planet Fitness
02.2020 - Current
- Friendly and engaging Assistant General Manager, with a passion for physical fitness and customer service
- Responsible for the following duties:
- Assisting general manager with weekly scheduling that fits the needs for our crew of 10+ individuals
- Creating and delegating daily cleaning responsibilities
- Assisting club members with numerous questions regarding memberships, upgrading, downgrading, cancellations, complaints, and general fitness related questions
- Overseeing crew members
- Running weekly reports
- Closing POS system nightly
- Providing club tours for potential new members
- Overseeing general day to day operations
- Custodial/Member services
Cleaner
Planet Fitness
02.2019 - Current
- Responsible for all custodial needs throughout gym, including but not limited to:
- Emptying trash containers
- Cleaning and sanitizing locker rooms
- Neatly assembling gym equipment
- Keeping a clean floor throughout gym
- Front Desk experience including, but not limited to:
- Checking members into system
- Upgrading/downgrading memberships
- Handling member and potential prospects questions, concerns, and phone calls
Education
High school diploma or GED -
Momence High School
Momence, IL2008
Skills
- Reliable and punctual
- Engaging personality
- Excellent multi-tasker
- Sales Tracking
- Management Training
- Performance Monitoring and Evaluation
- Business Leadership
- Hiring and Onboarding
- Policy Development and Enforcement
- Profit and Loss Control
- Supervision and Training
- Inventory Tracking and Management
- Customer Relations
- Adaptive learning
Certification
October 2020 to Present
Timeline
Certified Training Manager
Planet Fitness
10.2023 - Current
District Manager
Planet Fitness
09.2022 - Current
General Manager
Planet Fitness
02.2021 - Current
Assistant General Manager
Planet Fitness
02.2020 - Current
Cleaner
Planet Fitness
02.2019 - Current
High school diploma or GED -
Momence High School
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