Desiree Price
Virginia Beach
Summary
Dedicated and hardworking professional with 5 years of exceptional customer service and retail sales experience. Skilled in problem-solving and providing assistance to colleagues and customers. Approachable, friendly, and maintains a high level of professionalism. Experienced in training coworkers and proficient in various departments. Served in the U.S. Navy as an Information Systems Tech and has prior experience in Navy Reserves security. Equipped with the ability to thrive in stressful environments and handle diverse situations, including conflict management.
Overview
9
9
years of professional experience
Work History
INFORMATION SYSTEMS TECHNICIAN
U.S. NAVY
02.2024 - Current
- Compiled and accurately entered data for each customer encounter to record in system.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Addressed questions and concerns from end-users regarding NVD, Nautilus, and Flankspeed.
- Installed and configured network printers and other peripheral devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
MASTER-AT-ARMS
U.S. NAVY RESERVES
03.2018 - 02.2024
- One deployment
- How to properly handle weapons and accurately use them
- Uphold the highest standard of good conduct and maintain a professional appearance
- Maintain physical and mental readiness
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Enhanced base security by implementing rigorous patrol routines and meticulous surveillance operations.
NIGHT STOCKER
WINN-DIXIE
05.2023 - 07.2023
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Stocked designated items on shelves, end caps and displays.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Unloaded arriving product stock and moved to store display areas.
BAKER
TURBO COFFEE TUSCALOOSA
04.2022 - 12.2022
- Operated cash registers and processed payments accurately.
- Prepared dough for variety of pastries, cakes and breads.
- Created appealing displays to showcase products in bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Operated espresso machines and commercial coffee brewers to create beverages.
DEPLOYMENT
U.S. NAVY
03.2021 - 04.2022
- Company Overview: Provided security in UAE in support of Operation Spartan Shield
- Served in Dubia, Bahrain, and Fujairah
- Provided security in UAE in support of Operation Spartan Shield
- Provided security and support for Operation Allied Refuge
- Protected 7,079 refugees
- Provided security in UAE in support of Operation Spartan Shield
- Served in Dubia, Bahrain, and Fujairah
FRONT END SPECIALIST
WINN DIXIE
08.2016 - 02.2021
- Provide money services to over 100 customers per week
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
BBA DEGREE - Business Administration (General Concentration)
AMERICAN PUBLIC UNIVERSITY SYSTEM
02-2024
INFORMATION SYSTEMS TECHNICIAN - BLOCK 0
IWTC CORRY STATION02-2024
GENERAL -
SHELTON STATE COMMUNITY COLLEGE
05.2020
CERTIFICATE OF COMPLETION -
NTTC LACKLAND AFB
11.2018
Navy -
RECRUIT TRAINING COMMAND
09.2018
ADVANCED DIPLOMA WITH ACADEMIC DISTINCTION -
BROOKWOOD HIGH SCHOOL
05.2018
Skills
- Firearms Proficiency
- Basic Life Support Certification
- Proficient in Microsoft Word
- Flexible Problem-Solver
- Microsoft PowerPoint Proficiency
- Excel Proficiency
- Capable of Sustained Standing
- Team Leadership
- Proficient in Managing Multiple Responsibilities
- Police Officer Apprenticeship I
- End-user training and support
- Troubleshooting
Awards And Associations
- The Society for Collegiate Leadership and Achievement
- Golden Key International Honour Society
- Order of the Sword and Shield National Honor Society
- J.E.A. (Junior Enlisted Association)
- Enlisted Aviation Warfare Specialist
Timeline
INFORMATION SYSTEMS TECHNICIAN
U.S. NAVY
02.2024 - Current
NIGHT STOCKER
WINN-DIXIE
05.2023 - 07.2023
BAKER
TURBO COFFEE TUSCALOOSA
04.2022 - 12.2022
DEPLOYMENT
U.S. NAVY
03.2021 - 04.2022
MASTER-AT-ARMS
U.S. NAVY RESERVES
03.2018 - 02.2024
FRONT END SPECIALIST
WINN DIXIE
08.2016 - 02.2021
CERTIFICATE OF COMPLETION -
NTTC LACKLAND AFB
BBA DEGREE - Business Administration (General Concentration)
AMERICAN PUBLIC UNIVERSITY SYSTEM
INFORMATION SYSTEMS TECHNICIAN - BLOCK 0
GENERAL -
SHELTON STATE COMMUNITY COLLEGE
Navy -
RECRUIT TRAINING COMMAND
ADVANCED DIPLOMA WITH ACADEMIC DISTINCTION -
BROOKWOOD HIGH SCHOOL
Similar Profiles
Rochelle MarascoRochelle Marasco
Flight Deck Crew at U.S. NAVY Deck Seaman U.S. Navy, U.S. Navy E2 StandingFlight Deck Crew at U.S. NAVY Deck Seaman U.S. Navy, U.S. Navy E2 Standing
Christopher KrauseChristopher Krause
Electronics Technician (Nuclear) at U.S. NavyElectronics Technician (Nuclear) at U.S. Navy
ROBERT HULA IIIROBERT HULA III
Aviation Electronics Technician First Class at U.S. NavyAviation Electronics Technician First Class at U.S. Navy