Desiree Rexrode
Verona
Summary
Compassionate professional with a strong focus on patient care and advocacy. Skilled in implementing wellness programs and enhancing resident satisfaction through effective communication and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Commonwealth Senior Living
03.2026 - Current
- Facilitated development of resident care plans to enhance personalized support and optimize service delivery.
- Facilitated management of daily operations for resident activities to enhance community involvement.
- Engaged with families and staff to provide updates and resolve concerns regarding resident health and safety.
- Facilitated implementation of wellness programs to enhance health and foster social interaction among residents.
- Documented resident care services accurately, reinforcing compliance with established regulations and quality standards.
- Demonstrated agility in adapting to changing situations while effectively managing priorities in a dynamic environment.
- Monitored staff performance on an ongoing basis through observation, offering targeted feedback to promote professional advancement.
- Facilitated training sessions for new staff to ensure compliance with facility policies and enhance patient care standards.
- Promoted dignity and respect for residents by advocating for their rights during staff engagements.
- Evaluated residents' health status regularly through various assessment tools, facilitating necessary adjustments to care plans.
- Facilitated open dialogue among team members to promote a cooperative work environment focused on resident satisfaction.
- Implemented continuous training initiatives to reinforce adherence to best practices and elevate overall care standards.
- Directed staffing, scheduling, and budget management to ensure optimal resource utilization in resident care operations.
- Improved resident satisfaction through timely resolution of issues and promotion of a positive community atmosphere.
- Streamlined coordination of staff schedules and care activities, including meal events, bathing, medication distribution, and visiting hours, to enhance overall patient experience.
- Assessed client well-being and skillfully intervened in response to health-related challenges.
- Coordinated supply orders and conducted regular inventory assessments to optimize resource availability.
Unit Clerk
Western State Hospital
Staunton, VA
10.2025 - 03.2026
- Managed patient records, ensuring accuracy and confidentiality of sensitive information.
- Coordinated communication between healthcare staff and patients to enhance service delivery.
- Assisted in scheduling appointments, optimizing workflow for medical personnel.
- Utilized electronic health record systems to input and retrieve patient data efficiently.
- Supported nursing staff by preparing necessary documentation for patient care activities.
- Monitored supply inventory, facilitating timely replenishment of essential materials.
- Maintained cleanliness and organization of workspaces to promote a safe environment.
- Adhered to safety protocols, contributing to overall compliance with hospital regulations.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Charted vital signs.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Coordinated diagnostic tests, collection of samples and transportation.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Property Manager
Western State Hospital
Staunton, VA
01.2025 - 09.2025
- Managed daily operations of patient properties, ensuring compliance with regulations and standards.
- Coordinated maintenance requests and vendor services.
- Implemented patient communication strategies to enhance patient satisfaction and engagement.
- Inventory of patient property
- Directed calls to appropriate locations
Patient Care Technician
Western State Hospital
Staunton, VA
01.2022 - 08.2025
- Monitored patient vital signs, ensuring timely reporting of any abnormalities to nursing staff.
- Assisted in daily living activities, promoting patient comfort and dignity during care routines.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Documented patient progress accurately in electronic health records, maintaining compliance with hospital standards.
- Implemented infection control measures, contributing to a safer environment for patients and staff members.
- Advocated for patient needs within the healthcare team, ensuring holistic approaches to care delivery.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collected and documented patient information to aid in accurate medical record keeping.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Assistant Administration Manager
Care Corner
Fishersville, VA
01.2020 - 12.2022
- Coordinated administrative functions to enhance operational efficiency across various departments.
- Streamlined scheduling processes, resulting in improved and reduced conflicts.
- Led cross-functional team meetings to align departmental goals with organizational objectives effectively.
- Analyzed workflows to identify process bottlenecks, recommending solutions that enhanced productivity.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Implemented cost-saving measures by negotiating with vendors for better pricing on supplies and services.
- Approved and collected employee travel expense reports, time-off requests and timesheets.
- Enhanced team productivity by delegating tasks appropriately and monitoring progress.
- Analyzed workflow processes within the organization to identify areas needing improvement or optimization efforts.
- Spearheaded initiatives aimed at increasing employee engagement through team-building exercises, workshops, and recognition programs.
- Conducted regular evaluations of staff performance, providing constructive feedback for professional growth opportunities.
- Updated company policies as needed to ensure compliance with industry regulations and best practices.
- Oversaw facilities maintenance tasks, ensuring a safe and comfortable working environment for all employees.
- Coordinated employee training programs, resulting in increased job satisfaction and performance levels.
- Assisted in the recruitment process, including screening resumes, conducting interviews, and selecting top candidates for open positions.
- Developed strong relationships with clients by providing exceptional customer service and promptly addressing concerns or inquiries.
- Maintained detailed records of financial transactions, assisting in the preparation of accurate budgets and financial reports.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts.
- Completed bi-weekly payroll for 20 employees.
- Developed and implemented training programs for new staff, fostering a culture of continuous improvement.
- Managed office supplies inventory, ensuring availability while optimizing costs through vendor negotiations.
- Conducted UAIs for potential move ins for the community.
- Initiated and updated Individualized Service Plans for residents in the community.
- Lead and mentored a staff of 20 employees ranging from RCAs, RMAs, housekeepers and dining service staff.
Registered Medication Aide/Memory Care Coordinator
English Medows
Crozet, VA
08.2017 - 12.2021
- Administered medications according to prescribed schedules and protocols.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained accurate medication records and documentation for compliance.
- Assisted in training new staff on medication administration procedures.
- Collaborated with healthcare team to develop individualized care plans.
- Conducted routine health assessments to identify potential issues early.
- Improved medication delivery processes, enhancing efficiency and safety standards.
- Mentored junior aides, fostering a culture of continuous learning and improvement.
- Maintained patient confidentiality by adhering to HIPAA regulations and facility policies when handling sensitive medication information.
- Enhanced patient care by accurately administering medications and diligently monitoring for potential side effects.
- Ensured timely medication administration by efficiently organizing daily schedules and prioritizing tasks.
- Assisted patients with self-administration of medications, promoting independence and adherence to treatment plans.
- Maintained a safe environment by strictly adhering to infection control policies and procedures during medication administration.
- Acted as an advocate for patients'' rights by ensuring that informed consent was obtained before administering new medications or making changes to existing treatment plans.
- Contributed to regulatory compliance by maintaining accurate records of dispensed medications and administered treatments.
- Collaborated with interdisciplinary teams to optimize medication management for each patient''s unique needs.
- Developed positive relationships with patients by actively listening to their needs and preferences during the medication administration process.
- Coordinated with pharmacy staff to ensure timely delivery of required medications, minimizing delays in treatment.
- Supported continuity of care by promptly reporting any observed changes in patients'' conditions or adverse drug reactions to supervising nurses or physicians.
- Participated in quality improvement initiatives aimed at enhancing the efficiency and effectiveness of the facility''s overall medication management processes.
- Improved patient satisfaction by providing compassionate care during medication administration.
- Demonstrated strong clinical knowledge through regular participation in ongoing training programs, keeping up-to-date on best practices in medication management.
- Promoted a culture of safety within the facility through proactive identification and reporting of potential hazards related to medication storage, handling, and disposal.
- Facilitated smooth transitions between shifts by providing comprehensive hand-off reports, ensuring consistent care for all patients.
- Served as a resource for patients, family members, and staff regarding medication information, answering questions and addressing concerns when necessary.
- Supported the nursing staff in the management of medical emergencies, providing rapid response and assistance with medication administration as needed.
- Contributed to a positive working environment by fostering collaboration and open communication among team members regarding medication-related issues and concerns.
- Reduced medication errors through careful documentation and clear communication with nursing staff.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored patient responses to medication to report adverse reactions quickly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Coordinated daily activities to enhance cognitive engagement and social interaction among residents.
- Trained and supervised staff on best practices in memory care techniques and resident support.
- Collaborated with interdisciplinary teams to ensure comprehensive support for residents' health and emotional needs.
- Organized staff training sessions focused on dementia awareness and crisis intervention strategies.
- Advocated for resident rights, ensuring adherence to ethical standards in memory care practices.
- Collaborated with activity coordinators to create a wide variety of enriching experiences that catered to individual interests and abilities.
- Assisted in the creation of a therapeutic environment by incorporating sensory stimulation activities tailored to individual needs.
- Supervised a team of caregivers, providing guidance on best practices for dementia care and ensuring adherence to established policies and procedures.
- Actively participated in facility-wide quality improvement initiatives aimed at enhancing overall resident satisfaction and care standards.
- Conducted ongoing assessments of residents'' cognitive abilities, adjusting care plans as necessary for optimal outcomes.
- Ensured compliance with all state regulations pertaining to memory care facilities by conducting regular audits and maintaining accurate records.
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Implemented effective communication strategies with residents experiencing memory loss or confusion, helping them feel more at ease in their surroundings.
- Collaborated with interdisciplinary teams to provide comprehensive care for memory care residents, resulting in improved quality of life.
- Promoted a culture of continuous learning within the staff by offering training opportunities related to dementia care best practices.
- Supported residents during difficult moments related to dementia symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Associate of Applied Science - Medical Assistant
National Buisness College And Technology
Harrisonburg, VA06-2004
Skills
- Staff training and development
- Clinical assessment
- HIPAA
- Medical terminology
- CPR certified
- Care planning
- Healthcare regulations
- Resident documentation
- Budgeting and finance
- Strong leadership
- First aid and CPR
- Compassionate caregiving
- Patient care
- Vital signs monitoring
- Dementia care
- Clinical documentation
- Privacy and confidentiality
- Social interaction
- Medication administration
- Infection control
- Client relationship management
- ADL support
- Mental health care
- Healthcare reporting
- Fall prevention
- Resident advocacy
- Memory care
- Medical equipment
- Behavior documentation
- Patient assistance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Patient care assessment
- Relationship building
- Training and mentoring
- Employee supervision
- Medication dispensing
- Team building
- HIPAA guidelines
- Interpersonal skills
- Conflict resolution
- Clinical staff management
- Goal setting
- Problem identification
- Professionalism
- Employee recruitment and hiring
- Staff management
Certification
Registered Medication Aide (expired)
Assistant Administrator Certificate
Timeline
Resident Care Coordinator
Commonwealth Senior Living
03.2026 - Current
Unit Clerk
Western State Hospital
10.2025 - 03.2026
Property Manager
Western State Hospital
01.2025 - 09.2025
Patient Care Technician
Western State Hospital
01.2022 - 08.2025
Assistant Administration Manager
Care Corner
01.2020 - 12.2022
Registered Medication Aide/Memory Care Coordinator
English Medows
08.2017 - 12.2021
Associate of Applied Science - Medical Assistant
National Buisness College And Technology