Destinee Huff
Virginia Beach
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Envoy Airlines
04.2024 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Teacher assistant
Virginia Beach Public Schools
08.2023 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supported student physical, mental, and social development using classroom games and activities
- Incorporated multiple types of teaching strategies into classroom.
Customer Service Agent
Navy Exchange
01.2023 - 08.2023
- Communicated with clients regarding account services, statements, and balances
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Sought out extra training opportunities to enhance customer relationship management abilities
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cosmetic Sales Associate
Navy Exchange Oceana
05.2021 - 05.2022
- Delivered product demonstrations and sample applications, raising the exposure of key brands
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Actively kept informed about the latest sales offerings and loyalty programs.
Customer Service Representative
Navy Exchange Oceana
09.2020 - 06.2021
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Answered an average of 50 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
Front Desk Receptionist
Hall Acura Virginia Beach
11.2018 - 11.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Bayhost
Topgolf USA
03.2018 - 06.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Marketing
Norfolk State University
Norfolk, VA05.2023
Associate of Science - Business Administration
Tidewater Community College
Virginia Beach, VA12.2020
Skills
- Conflict Resolution
- Hospitality service expertise
- Customer Relations
- Outstanding communication skills
- Emergency care
- Flight safety
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Flight Attendant
Envoy Airlines
04.2024 - Current
Teacher assistant
Virginia Beach Public Schools
08.2023 - Current
Customer Service Agent
Navy Exchange
01.2023 - 08.2023
Cosmetic Sales Associate
Navy Exchange Oceana
05.2021 - 05.2022
Customer Service Representative
Navy Exchange Oceana
09.2020 - 06.2021
Front Desk Receptionist
Hall Acura Virginia Beach
11.2018 - 11.2020
Bayhost
Topgolf USA
03.2018 - 06.2020
Bachelor of Science - Marketing
Norfolk State University
Associate of Science - Business Administration
Tidewater Community College
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