Destinee Walker
Richmond,VA
Summary
Competent Behavioral Health Technician and QMHP-T knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Richmond Behavioral Health Authority
10.2023 - Current
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Facilitated on-site activities, support groups, and outings for clients.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Performed client intake procedures according to internal standards for new admissions.
- Organized recreational activities to assist in patient recovery.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Intensive In-Home Counselor
Dimension Youth Services
01.2023 - Current
- Maintained detailed documentation of all client interactions, adhering to ethical guidelines and confidentiality protocols.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Encouraged patients to discuss experiences in group and individual settings.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Developed strong rapport with families, creating a supportive environment conducive to positive change and growth.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Observed and monitored client behavior and responses to treatment.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Identified issues, analyzed information and provided solutions to problems.
Sales Associate
Plaza Artist Materials & Picture Framing
08.2022 - 07.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Michaels Arts And Crafts
04.2021 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Petco
08.2020 - 01.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Used in-store system to locate inventory and place special orders for customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Conducted thorough research on various reptile species to provide accurate information to both staff and customers.
Art Assistant
Artfully Yours Studio
10.2017 - 04.2019
- Fostered highly communicative, collaborative team culture on visual product projects.
- Maintained a comprehensive database of art resources to streamline research efforts for new projects.
- Supported artists with material preparation, ensuring a smooth creative process.
- Organized and maintained an immaculate studio environment, optimizing productivity for all team members.
- Provided exceptional customer service when interacting with guests at gallery openings or other public-facing events.
Education
Master of Arts - Clinical Mental Health Counseling
Capella University
Minneapolis, MN06.2026
Bachelor of Arts - Psychology
Virginia Union University
Richmond, VA12.2022
Skills
- Indirect Patient Care
- Progress Monitoring
- Therapeutic Treatment
- Behavior Modification Techniques
- Inpatient Treatment
- Group facilitation
- Conflict de-escalation
- Records Management
- Behavior Management
- Critical Thinking
- Active Listening
- Encouragement and Motivation
Certification
- Qualified Mental Health Professional - Trainee
Timeline
Behavioral Health Technician
Richmond Behavioral Health Authority
10.2023 - Current
Intensive In-Home Counselor
Dimension Youth Services
01.2023 - Current
Sales Associate
Plaza Artist Materials & Picture Framing
08.2022 - 07.2023
Sales Associate
Michaels Arts And Crafts
04.2021 - 10.2022
Sales Associate
Petco
08.2020 - 01.2021
Art Assistant
Artfully Yours Studio
10.2017 - 04.2019
Master of Arts - Clinical Mental Health Counseling
Capella University
Bachelor of Arts - Psychology
Virginia Union University
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