DESTINEE WILLIAMS
Williamsburg
Summary
- To work in a professional establishment where I can improve my skills and better the work place.
- Proven abilities in customer service
- Certified in safe food handling and sanitation protocols
- Experienced in working in high-stress/ fast pace environments
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server, Cook, Host, Expo
First Watch
08.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Cultivated warm relationships with regular customers.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Manhattan Bagel
11.2017 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cook
Berrets Seafood Restaurant
06.2020 - 08.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
Associate of Arts - Culinary Arts
ECPI Culinary Institute of Virginia
Newport News, VA02.2020
Warhill Highschool honors -
Warhill Highschool
Williamsburg, VA06-2018
Diploma of 1st year Completion - Culinary Arts
New Horizons Regional Education Center
Newport News, VA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- High volume dining
- Service prioritization
- Team collaboration
- Food safety practices
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Manhattan bagel staff members.
- Increased food and beverage sales to $ first watch after being promoted to black apron.
Certificationsandawards
- Hunch NASA competition, 11th place in semifinals, 2018
- New Horizons Culinary arts, 3rd best in class, 2017-2018
- Most likely to become a chef award from Warhill Color guard, 2016-2018
- NASA Group Achievement Award, 2018
- NASA Hunch Certificate of Appreciation, 2018
- Bronze Academic Key Recipient, 2014-2018
- NOCTI Certification, 2018
Certification
- CPR/AED Certification
Timeline
Server, Cook, Host, Expo
First Watch
08.2020 - Current
Cook
Berrets Seafood Restaurant
06.2020 - 08.2020
Assistant Manager
Manhattan Bagel
11.2017 - 10.2022
Associate of Arts - Culinary Arts
ECPI Culinary Institute of Virginia
Warhill Highschool honors -
Warhill Highschool
Diploma of 1st year Completion - Culinary Arts
New Horizons Regional Education Center
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