Destiny Barnes
Norfolk
Summary
Dedicated Server with experience delivering exceptional customer service in high-volume environments. Expertise in menu memorization and complaint resolution, enhancing guest engagement and fostering positive relationships. Proven ability to manage multiple tasks while maintaining cleanliness and organization, contributing to team success and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Five Star Senior Living
01.2024 - Current
- Enhanced customer satisfaction by delivering personalized service and promptly addressing needs.
- Maintained high service standards during peak times, ensuring attention to guest relations.
- Trained new hires in restaurant standards, enhancing team efficiency and service quality.
- Resolved guest complaints swiftly, maintaining restaurant's positive reputation and customer loyalty.
- Ensured timely order delivery by coordinating effectively with kitchen staff.
- Monitored stock levels, contributing to effective inventory management and resource availability.
- Improved dining experiences by attentively addressing special dietary needs and preferences.
Cashier
Panera Bread
12.2024 - 08.2025
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
- Improved dining experience by assisting customers with informed menu selections.
- Streamlined checkout processes during peak hours through team collaboration and coordination.
- Reduced service times by implementing workflow suggestions for better efficiency.
- Strengthened customer relations by promptly resolving inquiries and complaints.
- Minimized inventory discrepancies through diligent monitoring of stock levels at register.
- Welcomed customers and swiftly addressed their needs for exceptional service.
- Encouraged repeat business by building strong relationships with customers.
Server
Ruby Tuesday
08.2023 - 02.2024
- Built rapport with regular customers, enhancing loyalty and repeat business.
- Efficiently processed orders using point-of-sale system, ensuring accuracy and speed.
- Prepared dining area for service transitions through effective opening and closing duties.
- Maintained cleanliness in dining area, contributing to positive guest experiences.
- Resolved customer complaints swiftly, ensuring satisfaction and positive interactions.
- Fostered teamwork during peak hours, boosting overall productivity and service quality.
Server
IHOP
09.2022 - 10.2022
- Enhanced guest satisfaction by recommending menu items to enrich dining experiences.
- Optimized service efficiency by collaborating with kitchen staff for timely food delivery.
- Ensured guest comfort by maintaining dining area cleanliness and organization consistently.
- Executed accurate cash transactions adhering to company protocols and standards.
- Elevated guest experience through effective multitasking, managing multiple tables simultaneously.
- Facilitated seamless operations by working with POS system for orders and billing.
Education
High School Diploma -
Bethel High
Hampton, VASkills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Customer service
- Menu memorization
- Food running
- Safe food handling
- Team collaboration
Timeline
Cashier
Panera Bread
12.2024 - 08.2025
Server
Five Star Senior Living
01.2024 - Current
Server
Ruby Tuesday
08.2023 - 02.2024
Server
IHOP
09.2022 - 10.2022
High School Diploma -
Bethel High