Destiny Brooks
Richmond
Summary
Dynamic leader with proven expertise in employee training and workplace safety, honed across roles at McDonald's and other leading companies. Excelled in enhancing team performance and customer satisfaction through effective policy enforcement and motivation techniques. Skilled in resolving complex issues, demonstrating a blend of strong problem-solving abilities and exceptional interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
McDonald's Restaurant
07.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Shift Leader
Bojangles' Restaurants
04.2020 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Manager
Sheetz
07.2020 - 04.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Associate
Walmart
05.2019 - 10.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Improved reporting accuracy, implementing new data management system.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Crew Trainer
McDonald's
11.2015 - 05.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Animal Science
North Carolina A&T State University
Greensboro, NCSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Motivation techniques
- Rules enforcement
Certification
- Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
Timeline
Shift Lead Manager
McDonald's Restaurant
07.2022 - Current
Shift Manager
Sheetz
07.2020 - 04.2021
Shift Leader
Bojangles' Restaurants
04.2020 - 07.2022
Associate
Walmart
05.2019 - 10.2020
Crew Trainer
McDonald's
11.2015 - 05.2019
Animal Science
North Carolina A&T State University
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