Destiny Lyons
Virginia Beach,VA
Summary
Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals.
Experienced with managing employee relations and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Billing Specialist/Office Manager
Recovery Trek LLC
12.2023 - Current
- Managed billing and invoicing processes for executives, ensuring accuracy and timeliness
- Generated monthly financial reports detailing outstanding invoices, payments received, and account balances
- Collaborated with the finance department to resolve any discrepancies or issues related to billing
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Developed standardized procedures for administrative tasks such as expense reporting, and meeting coordination
- Communicated effectively with clients regarding their billing statements and payment options
- Processed payments and refunds
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process and onboarding new employees to promote a seamless integration into the team dynamic.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Utilize HR and accounting software
Office Manager
PMK United cleaning pro
09.2022 - 11.2022
- Maintaining and creating files
- Assisting with onboarding of new employees
- Training, developing skills and conducting interviews with employees and potential employees
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Clerical and administrative duties
- Bookkeeping, invoicing and payroll
- Receiving mail and packages as well preparing mail to be sent out
- Developed and implemented new company procedures
- Dispatched work assignments as well
- Utilized fax machines, printers and accounting/HR software
- Cash handling
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Appointment Scheduler
Tyme Global Technologies
01.2021 - 06.2022
- I asked eligibility questions to determine if the patient was eligible to get the Covid 19 vaccine
- I did scheduling for the vaccine and read CDC rules to the patients as well
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Education
Bachelor's degree - Business Administration
Strayer University
Virginia Beach, VA12-2025
Some College (No Degree) - Nursing
ECPI University
Virginia Beach, VAHigh school diploma -
Salem High School
Virginia Beach, VA08.2002
Skills
- Accounts Payable
- Clerical Experience
- Office Management
- Collections
- Google Suite
- OneSite
- Microsoft Office
- Administrative Experience
- QuickBooks, Isolv, ADP,
- Account management
- Cash handling
- Personal Assistant Experience
- Billing systems and software
- Invoice processing
- Data entry proficiency
- HIPAA compliance
- Invoice generation
- Customer engagement
- Relationship building
- Invoicing proficiency
- Problem-solving
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- Payroll administration
- Onboarding and orientation
- Legal compliance
- Staff management
- Microsoft office and docusign
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Billing Specialist/Office Manager
Recovery Trek LLC
12.2023 - Current
Office Manager
PMK United cleaning pro
09.2022 - 11.2022
Appointment Scheduler
Tyme Global Technologies
01.2021 - 06.2022
Bachelor's degree - Business Administration
Strayer University
Some College (No Degree) - Nursing
ECPI University
High school diploma -
Salem High School
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