Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Volunteering
Volunteering
Volunteering
References
Timeline
Generic

Destiny Pauley

Richmond

Summary

Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista

Starbucks, Barista
Richmond
09.2021 - Current
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Prepared and served hot or cold beverages.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Team Member

Chipotle
Chester
06.2019 - 09.2021
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Resolved customer issues promptly in a professional manner.
  • Identified needs of customers promptly and efficiently.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Addressed customer needs, responding to specific requests.
  • Greeted customers upon entering the store with friendly demeanor.

Team Associate

Kohls Department Store
Chester
09.2020 - 01.2021
  • Performed quality assurance checks on products delivered by the team.
  • Conducted weekly meetings with team members to discuss progress on tasks.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Participated in brainstorming sessions to generate creative ideas.
  • Monitored trends in customer satisfaction levels and identified opportunities for improvement.
  • Prepared products for quality tests and packaging by closely following directions.
  • Packed finished products and prepared for shipment.
  • Addressed customer needs, responding to specific requests.
  • Performed quality checks on products and documented discrepancies.

Server

Shoney's Restaurant
Chester
06.2016 - 12.2019
  • Delivered food orders promptly and courteously.
  • Addressed complaints to kitchen staff and served replacement items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided excellent customer service to ensure satisfaction.

Server

Dennys Restaurant
Chester
04.2017 - 05.2018
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Delivered food orders promptly and courteously.
  • Informed customers of daily specials and signature menu items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Provided excellent customer service to ensure satisfaction.
  • Stocked service areas with supplies during slow periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
07-2025

Certificate of Ministerial Studies - Ministerial Studies

Atlanta Leadership College
Atlanta, GA
06-2020

High School Diploma -

Meadowbrook Highschool
Richmond, VA
06-2019

Some College (No Degree) - Child Development

Point University
West Point, GA

Skills

  • Anatomy
  • Physicology
  • Insurance Claims Processing
  • CMS 1500
  • Claims processing
  • Medical Office Procedures
  • Medical coding
  • Data entry
  • Attention to detail
  • Medical billing
  • Customer service
  • Electronic health records systems
  • Electronic Health Records Management
  • File and records maintenance
  • Medical records management
  • Electronic Records Management
  • Reviewing records
  • Healthcare terminology
  • Medical Office Procedures ▪
  • Scheduling
  • ▪ Medical Terminology
  • Anatomy & Physiology
  • ▪ HIPAA Compliance
  • ▪ Medical Coding (ICD-10-CM ▪
  • HCPCS ▪ CPT)
  • ▪ Medical Billing
  • ▪ Accounts Receivable ▪ Collections ▪ Co-Pay ▪ Deductibles ▪ Co-Insurance ▪ EO

Certification

  • Earned a ministerial studies certificate at Atlanta Leadership College

Volunteering

  • Had an internship at Victory World Church in Atlanta GA between 9/2019- 06/2020
  • Mentoring Highschool Students
  • Door Greeter on Sunday mornings
  • Foodbank outreach

Volunteering

  • Spark in Atlanta GA 09/2019-06/2020
  • Serving homeless and providing conversation with them

Volunteering

  • Life Impact in Thailand 02/2020
  • Missionary Work
  • Helped Children and Woman affected by sex trafficking

Volunteering

  • Big Pal Little Pal Homework Program
  • 09/2017-06/2018
  • Helped younger children with studying and homework.

References

References available upon request.

Timeline

Barista

Starbucks, Barista
09.2021 - Current

Team Associate

Kohls Department Store
09.2020 - 01.2021

Team Member

Chipotle
06.2019 - 09.2021

Server

Dennys Restaurant
04.2017 - 05.2018

Server

Shoney's Restaurant
06.2016 - 12.2019

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

Certificate of Ministerial Studies - Ministerial Studies

Atlanta Leadership College

High School Diploma -

Meadowbrook Highschool

Some College (No Degree) - Child Development

Point University

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Destiny Pauley