Destyni Strother
Manassas
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Representative
Hope Advanced Veterinary Center
Vienna, VA
04.2019 - Current
- Delivered exceptional client service, addressing inquiries and concerns to enhance client satisfaction.
- Managed appointment scheduling and follow-ups, ensuring efficient workflow within the clinic.
- Collaborated with veterinary staff to coordinate patient care and ensure accurate communication of medical information.
- Trained new team members on customer service protocols and clinic procedures, fostering a supportive environment.
- Coordinate medical records intake, outbound requests, and documentation accuracy using multiple softwares.
- Support accurate triage flow for high-volume ER and specialty caseloads across multiple departments.
Lead Store Associate
Salvation Army Family Store
Warrenton, VA
08.2017 - 04.2019
- Supervised daily store operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored new associates, enhancing team performance and efficiency.
- Managed inventory levels, optimizing stock replenishment to meet customer demand.
- Implemented visual merchandising standards, improving overall store presentation and customer experience.
Education
Associate of Science - Psychology
Argosy University
Phoenix, AZ11-2019
High School Diploma -
Osbourn Park Senior High School
Manassas05-2015
Skills
- Veterinary administration
- Medical records management
- Appointment scheduling
- Client communication
- Multi-doctor support
- Team training
- Staff scheduling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Client Service Representative
Hope Advanced Veterinary Center
04.2019 - Current
Lead Store Associate
Salvation Army Family Store
08.2017 - 04.2019
Associate of Science - Psychology
Argosy University
High School Diploma -
Osbourn Park Senior High School