Devan Taylor
Hopewell,VA
Summary
Results-driven leader with expertise in team supervision and customer service. Proven ability to resolve conflicts and enhance team collaboration, ensuring high-quality service and operational efficiency.
Dynamic Shift Leader with proven expertise in team supervision and customer satisfaction. Experienced in training staff and resolving conflicts to enhance service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick Fil A
Williamsburg, VA
09.2025 - 05.2026
- Supervised team operations to ensure adherence to service and quality standards.
- Trained new staff on customer service protocols and operational procedures.
- Coordinated shift schedules to optimize staffing and maintain efficiency.
- Monitored inventory levels and facilitated timely replenishment of supplies.
- Assisted in maintaining cleanliness and organization of work areas for safety compliance.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
General Manager
Flynn Restaurant Group
Petersburg, VA
02.2024 - 08.2025
- Directed daily operations to optimize efficiency and enhance customer satisfaction.
- Implemented staff training programs to improve service quality and team performance.
- Managed inventory control processes, ensuring product availability and reducing waste.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Developed and executed marketing initiatives to attract new customers and increase brand awareness.
- Oversaw financial reporting, budgeting, and expense management for multiple locations.
Lead Groundsman
Cambium Tree Services
Richmond Virginia
02.2023 - 02.2024
- Managed daily maintenance of grounds, ensuring optimal presentation and safety standards.
- Operated and maintained specialized landscaping equipment for efficient grounds care.
- Assisted in tree health assessments, identifying issues and recommending appropriate treatments.
- Coordinated with team members to execute landscape design projects effectively.
Education
High School Diploma -
Prince George High School
Prince George, VA06.2016
Skills
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Staff supervision
- Conflict resolution
- Team supervision
- Team collaboration and leadership
- Goal setting and tracking
- POS system operation
Certification
Serve Safe Food Handler VA
Timeline
Shift Leader
Chick Fil A
09.2025 - 05.2026
General Manager
Flynn Restaurant Group
02.2024 - 08.2025
Lead Groundsman
Cambium Tree Services
02.2023 - 02.2024
High School Diploma -
Prince George High School