Devin Dotson
Pound
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
16
16
years of professional experience
Work History
HEALTH CARE COORDINATOR
Humana Insurance Company
Remote- Pound, VA
04.2025 - Current
- Coordinated member care plans to enhance service delivery and improve health outcomes.
- Implemented scheduling systems for efficient appointment management and resource allocation.
- Educated members on conditions and assisted with struggles or questions concerning treatment, authorizations, transportation, potential outcomes and prognosis.
- Facilitated member success and connection with needed resources via successful administration of a variety of SDOH assessments.
COUNSELOR
Red Onion State Prison
Pound, VA
07.2021 - 04.2025
- Provided comprehensive case management services including home planning and investigation, community residential placement, benefits applications, and referral for mental health services.
- Served as a member of a multi-disciplinary team which made decisions regarding inmate housing, classification, and behavior management.
- Facilitated a variety of cognitive-behavioral and substance abuse programs in group and individual settings.
- Conducted multiple assessments to identify inmate strengths, weaknesses, and needs to create individualized treatment plans and objectives.
- Evaluated inmate progress through annual review process and determined appropriate housing classification, security level, good time earning rate, and transfer eligibility.
CORRECTIONS OFFICER
Red Onion State Prison
Pound, VA
03.2020 - 07.2021
- Managed daily operations of the correctional facility including overseeing inmate movement, meal distribution, and recreational activities.
- Utilized problem solving skills to resolve conflicts between inmates and staff.
- Assessed inmate behavior, monitored activities, and enforced disciplinary rules.
- Recorded information, such as prisoner identification, charges, and incidents of inmate disturbance, keeping daily logs of prisoner activities.
THERAPEUTIC DAY TREATMENT COUNSELOR
Family Preservation Services
Norton, VA
07.2018 - 03.2020
- Maintained accurate records of client progress via electronic medical record software.
- Collaborated with mental health professionals and other staff members to perform clinical assessments and developed treatment plans.
- Facilitated group and individual counseling sessions based on identified client needs and goals.
- Developed individualized treatment plans with correlated goals based on client diagnosis, collaboration, and assessment.
OFFICE ASSOCIATE
Homemakers Personal Care Agency
Clintwood, VA
03.2017 - 07.2018
- Performed various office and retail functions such as stocking and facing merchandize, creating social media marketing campaigns, and general shop maintenance.
- Designed screen prints for a wide variety of apparel using various software programs such as Adobe Illustrator and Photoshop.
- Used a heat press and vinyl cutting machine to create custom apparel.
- Maintenance, use, and repair of office inkjet and laser printers, copier, and fax machine.
NUTRITIONAL COACH
Pikeville Medical Center
Pikeville, KY
11.2016 - 03.2017
- Facilitated nutritional classes based around HMR program specific principles while providing general exercise and nutrition recommendation.
- Maintained detailed records of all pertinent client information including assessments, meal plans, exercise, and progress notes.
- Collaborated with physicians, nurses, dietitians, psychologists, social workers, and other healthcare professionals regarding patient care plans.
- Tracked client progress and applied diet and exercise intervention as needed to facilitate client success.
INTUIT QUICKBOOKS TIER I SPECIALIST
Frontier Communications
Wise, VA
08.2016 - 11.2016
- Leveraged strong communication skills to build strong customer rapport and improve customer service experience.
- Diagnosed and troubleshot customer related software issues using a variety of diagnostic tools and installation and setup of various apps and extensions.
EMERGENCY MEDICAL TECHNICIAN BASIC
Dickenson County Ambulance Service
Clintwood, VA
08.2010 - 03.2016
- Performed daily inspection and maintenance of ambulance and all accompanying medical equipment.
- Assessed patients and applied medical treatments and interventions in emergency and non-emergency situations when deemed appropriate.
- Documented incident details, demographic information, consent to treat, medical history, and vital signs on every call received.
- Maintained safe storage of incident reports for all calls received while adhering to HIPPA regulations.
Education
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Liberty University
Lynchburg, VA12.2017
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - HEALTH FITNESS SPECIALIST
Globe University
Minneapolis, MN05.2015
Skills
- Motivational Interviewing
- Personal Coaching
- Data Analysis & Implementation
- Microsoft Office
- Individual & Group Counseling
- Retail Sales
- Case Management
- Customer Service
- Computer & Technical Literacy
- Social Media & Digital Marketing
- Software Diagnosis & Troubleshooting
- Patient Assessments
Timeline
HEALTH CARE COORDINATOR
Humana Insurance Company
04.2025 - Current
COUNSELOR
Red Onion State Prison
07.2021 - 04.2025
CORRECTIONS OFFICER
Red Onion State Prison
03.2020 - 07.2021
THERAPEUTIC DAY TREATMENT COUNSELOR
Family Preservation Services
07.2018 - 03.2020
OFFICE ASSOCIATE
Homemakers Personal Care Agency
03.2017 - 07.2018
NUTRITIONAL COACH
Pikeville Medical Center
11.2016 - 03.2017
INTUIT QUICKBOOKS TIER I SPECIALIST
Frontier Communications
08.2016 - 11.2016
EMERGENCY MEDICAL TECHNICIAN BASIC
Dickenson County Ambulance Service
08.2010 - 03.2016
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - HEALTH FITNESS SPECIALIST
Globe University
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Liberty University