Devin Heath
Roanoke
Summary
Dynamic server and barista recognized for exceptional customer service and teamwork. Proven ability to enhance guest experiences while maintaining a clean and welcoming environment.
Overview
5
5
years of professional experience
Work History
Server
Red Robin
Roanoke
10.2024 - Current
- Provided excellent customer service to enhance guest dining experience.
- Maintained cleanliness of dining area and ensured table settings were presentable.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
Barista
Starbucks
Roanoke
08.2021 - 10.2024
- Prepared high-quality espresso beverages and specialty drinks for customers.
- Maintained cleanliness and organization of the coffee bar and dining area.
- Trained new baristas on beverage preparation techniques and store procedures.
- Collaborated with team members to ensure smooth workflow during busy shifts.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Floater
Texas Roadhouse
Roanoke
07.2020 - 08.2021
- Provided excellent customer service to enhance guest dining experience.
- Maintained cleanliness of dining area and ensured table settings were presentable.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Assisted in inventory management by checking stock levels and reporting shortages.
- Operated industrial dishwashing equipment for efficient cleaning processes.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Education
High School Diploma -
William Fleming High School
05-2020
Skills
- POS operation
- Customer service
- Inventory management
- Beverage preparation
- Team collaboration
- Cleaning protocols
- Menu knowledge
- Time management
- Employee training
- Problem solving
Accomplishments
- 1 time barista of the quarter - Starbucks
- 2 time employee of the month - Red Robin
Languages
English
Professional
Timeline
Server
Red Robin
10.2024 - Current
Barista
Starbucks
08.2021 - 10.2024
Floater
Texas Roadhouse
07.2020 - 08.2021
High School Diploma -
William Fleming High School