Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Devin Heath

Roanoke

Summary

Dynamic server and barista recognized for exceptional customer service and teamwork. Proven ability to enhance guest experiences while maintaining a clean and welcoming environment.

Overview

5
5
years of professional experience

Work History

Server

Red Robin
Roanoke
10.2024 - Current
  • Provided excellent customer service to enhance guest dining experience.
  • Maintained cleanliness of dining area and ensured table settings were presentable.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Barista

Starbucks
Roanoke
08.2021 - 10.2024
  • Prepared high-quality espresso beverages and specialty drinks for customers.
  • Maintained cleanliness and organization of the coffee bar and dining area.
  • Trained new baristas on beverage preparation techniques and store procedures.
  • Collaborated with team members to ensure smooth workflow during busy shifts.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Floater

Texas Roadhouse
Roanoke
07.2020 - 08.2021
  • Provided excellent customer service to enhance guest dining experience.
  • Maintained cleanliness of dining area and ensured table settings were presentable.
  • Maintained cleanliness of kitchen equipment and workstations throughout shifts.
  • Assisted in inventory management by checking stock levels and reporting shortages.
  • Operated industrial dishwashing equipment for efficient cleaning processes.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.

Education

High School Diploma -

William Fleming High School
05-2020

Skills

  • POS operation
  • Customer service
  • Inventory management
  • Beverage preparation
  • Team collaboration
  • Cleaning protocols
  • Menu knowledge
  • Time management
  • Employee training
  • Problem solving

Accomplishments

  • 1 time barista of the quarter - Starbucks
  • 2 time employee of the month - Red Robin

Languages

English
Professional

Timeline

Server

Red Robin
10.2024 - Current

Barista

Starbucks
08.2021 - 10.2024

Floater

Texas Roadhouse
07.2020 - 08.2021

High School Diploma -

William Fleming High School
Devin Heath