Devin Howard

Maintained A clean and safe work environment, adhering to all health department regulations and guidelines. (scored 100% on most recent ecosure)

• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• understanding the business from a more numerical and administrative point of view.
• Monitoring P & L.
• Consistently scheduling according to labor model.
• Established beverage reps for all 3 TT locations in Richmond.

• Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
• establish connections with vendors such as hvac, beer, etc
• Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
• Getting out in the community doing LSM.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Assisted in inventory management to prevent stock shortages and overages.
• Worked overnight shift (stocking up shelves for holiday season)
• Unloading overnight holiday truck.

• Trained new employees to maintain high standards of performance and service.
• Supervised daily activities to ensure compliance with company policies.
• Coordinated with management to develop strategies for operational improvements.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Supported MOD with shift operations and orders.

• Started out bussing tables and working cashier
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Learned all stationed positions in a 1-year span

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Worked different stations to provide optimal coverage and meet production goals.