Summary
Overview
Work History
Education
Skills
Timeline
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Devin Magnone

Virginia Beach,VA

Summary

Experienced examiner with 14 years of expertise in the examiner and automobile claims field. Deep understanding of resolution procedures and claim settlement processes. Skilled in managing challenging customer interactions and maintaining composure in high-pressure situations. Licensed in Delaware, North Carolina, South Carolina, and Florida, demonstrating commitment to professional growth and proficiency in multiple jurisdictions.

Overview

15
15
years of professional experience

Work History

Examiner

GEICO
12.2024 - Current
  • Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
  • Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
  • Achieved streamlined communication between departments by collaborating closely with underwriters, agents, and other stakeholders throughout the claims handling process.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated Bodily Injury and Property Damage settlement agreements to resolve disputes.

Telephone Claims Representative II

GEICO
01.2017 - 12.2024
  • From Aug. 2021-Dec. 2024: responsible for handling bodily injury claims in Virginia, Tennessee and North Carolina with unrepresented claimants
  • Currently in the top 5, countywide closing adjuster in my department
  • From 2017-July 2021 handled North Carolina bodily injury claims which included negotiating with attorneys as well as unrepresented claimants in order to settle injury claims.
  • Rated in top quartile to date for the entire department in 2021
  • Headed my department as a United Way leader from 2019-current
  • Responsible for completing complex liability investigations, sending denial letters, completing coverage investigations, issuing payments for property damage, medical payments, and evaluating medical records and bills.

Telephone Claims Representative I

GEICO
01.2016 - 01.2017
  • Completing complex liability investigations for Virginia and North Carolina
  • Handling first party medical claims
  • Reviewing and handling coverage investigations such as rentals, non-owned autos, fatal coverage conditions, permissive use issues, property damage limits issues and many more.
  • Mentorship leader within the department

Customer Service Representative

GEICO
01.2011 - 01.2016
  • Responsible for handling inquiry calls from insureds, claimants, medical providers, insurance companies and attorneys regarding existing automobile claims and responsible for setting up new claims.
  • Was rated #1 in the entire department in 2015 out of over 100 employees in the department.
  • Excelled in customer service
  • Peer Coaching

Education

High School Diploma -

Villa Rica High School
Villa Rica, GA
05.2010

Skills

  • Teamwork
  • Leadership
  • Customer oriented
  • Excellent customer service skills
  • Dependable
  • Empathy and sensitivity

Timeline

Examiner

GEICO
12.2024 - Current

Telephone Claims Representative II

GEICO
01.2017 - 12.2024

Telephone Claims Representative I

GEICO
01.2016 - 01.2017

Customer Service Representative

GEICO
01.2011 - 01.2016

High School Diploma -

Villa Rica High School

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Devin Magnone