Overview
Work History
Education
Skills
Timeline
Generic

Devon Gilbert

Williamsburg

Overview

13
13
years of professional experience

Work History

Administrative Coordinator

William & Mary
05.2022 - 08.2023
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Created presentations and other materials to support organizational activities.
  • Developed and implemented organizational systems to streamline daily operations.
  • Collaborated in timely processing of billing and accounts receivables.
  • Created and maintained detailed records of office expenses to accurately predict future budget requirements.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for [Number] employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Sales Expert

Pegasus Residential
11.2019 - 03.2022
  • Created and implemented sales strategies to successfully meet company targets.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Drove team revenue totals by bringing in top sales numbers.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Trained and mentored new sales representatives.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Receptionist

Airtight Self Storage
11.2017 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Floor Staff

Regal Cinemas
11.2010 - 11.2017
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Processed payments and provided receipts to establish proof of transaction.
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Utilized customer feedback to improve services and apply best practices.
  • Recommended accessories and complementary purchases to boost revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Logged reports, expenses, receipts, and sales in company database.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.

Education

BBA - Marketing

Radford University
Radford, VA
05.2016

Skills

  • Travel Arrangements
  • Google Suite
  • Visitor Registrations
  • Corrective Actions

Timeline

Administrative Coordinator

William & Mary
05.2022 - 08.2023

Sales Expert

Pegasus Residential
11.2019 - 03.2022

Receptionist

Airtight Self Storage
11.2017 - 11.2019

Floor Staff

Regal Cinemas
11.2010 - 11.2017

BBA - Marketing

Radford University

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Devon Gilbert