Deziree Montalvo
Virginia Beach
Summary
Resourceful professional experienced in security operations, administrative coordination, and compliance. Manages sensitive information and ensures regulatory compliance while supporting teams in fast-paced environments. Expertise in documentation, process management, and incident response enhances client communication and operational efficiency.
Overview
10
10
years of professional experience
Work History
Master-at-Arms
United States Navy, USN
Henrico
02.2022 - 11.2025
- Support daily personnel security and administrative operations for over 1,200 personnel, ensuring full compliance with federal security regulations.
- Process security clearances, reinvestigations, and adverse information reporting with strict attention to detail and confidentiality.
- Track and manage clearance status using government security databases and systems.
- Maintain and audit sensitive records in accordance with federal compliance standards and internal policies.
- Conduct onboarding security briefings and provide guidance on policies and procedures.
- Coordinate with government agencies and internal leadership to resolve clearance and compliance matters.
- Enforce access control procedures and ensure physical security compliance at restricted facilities.
- Patrolled assigned areas to deter and detect suspicious activities.
- Conducted inspections of personnel and property, verifying adherence to safety compliance standards.
- Responded to incidents and emergencies following established protocols.
- Responded to emergency situations such as fires, medical emergencies, or terrorist threats.
- Investigated theft, vandalism, drug use, and other criminal activities aboard the vessel, enhancing overall security.
Patient Coordinator
Virginia Pediatric Ophthalmology Specialists
Richmond
07.2020 - 02.2022
- Managed front-office operations to streamline patient flow and enhance client experience.
- Verified insurance, processed referrals and authorizations, and explained benefits clearly to families.
- Scheduled appointments and optimized provider calendars to reduce wait times.
- Maintained accurate electronic records while safeguarding confidential information in compliance with privacy regulations.
- Handled high call volumes to resolve patient inquiries regarding appointments, billing, and care coordination effectively.
Customer Support Representative
Teleperformance USAA
Henrico
10.2018 - 07.2020
- Delivered high-quality customer support by resolving digital platform and account-related inquiries.
- Educated customers on secure account management and self-service tools.
- Maintained performance metrics in quality, efficiency, and customer satisfaction.
- Protected sensitive information through strict identity verification and compliance procedures.
- Assisted with claims processing, policy updates, billing support, and document submissions.
Server
Buffalo Wild Wings
Henrico
03.2018 - 07.2018
- Delivered attentive service in high-volume environment, ensuring customer satisfaction and smooth operations.
- Executed accurate transactions and addressed customer concerns, fostering positive experiences.
- Processed cash transactions accurately during peak shifts, contributing to financial integrity.
Student Technician
Hermitage High School
Henrico
09.2016 - 06.2018
- Provided technical support for staff and students, troubleshooting hardware and software issues.
- Assisted with technology setup, maintenance, and inventory tracking.
- Logged and tracked service requests to ensure timely issue resolution.
Sales Associate
Journeys
Henrico
04.2016 - 10.2017
- Provided personalized customer service to enhance customer satisfaction and maintained in-depth product knowledge.
- Supported inventory management and ensured adherence to visual merchandising standards for optimal presentation.
- Assisted customers with product selection and provided recommendations.
- Organized merchandise displays to enhance store appearance and accessibility.
- Processed transactions accurately using point-of-sale systems.
Education
High School Diploma -
Hermitage High School
Henrico, VA06-2018
Associate - Paralegal Studies
Bryant & Stratton College
Virginia Beach, VASkills
- Security & Compliance
- Risk Mitigation
- Confidential Information Handling
- Background checks
- Applicant vetting
- Records & Document Management
- Paperwork processing
- Administrative Support
- Report writing
- Microsoft Office
- Workforce planning
- Self motivation
- Reliability
Timeline
Master-at-Arms
United States Navy, USN
02.2022 - 11.2025
Patient Coordinator
Virginia Pediatric Ophthalmology Specialists
07.2020 - 02.2022
Customer Support Representative
Teleperformance USAA
10.2018 - 07.2020
Server
Buffalo Wild Wings
03.2018 - 07.2018
Student Technician
Hermitage High School
09.2016 - 06.2018
Sales Associate
Journeys
04.2016 - 10.2017
High School Diploma -
Hermitage High School
Associate - Paralegal Studies
Bryant & Stratton College