Dhilan Roberts
McLean
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Great Falls Creamery. Proven ability to engage guests and foster relationships, while maintaining high standards of cleanliness and organization. Experienced in cash handling and training new hires, contributing to a positive team environment and enhanced guest experiences.
Overview
1
1
year of professional experience
Work History
Server
Great Falls Creamery
06.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Volunteer
Great Falls Hoops
11.2024 - 03.2025
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Promoted good sportsmanship with competing teams on- and off-field.
- Built strong, cohesive teams by fostering a positive and supportive environment.
Coach
Family Friends
06.2024 - 09.2024
- Boosted player confidence through personalized training sessions and continuous feedback.
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
Education
No Degree -
Langley High School
McLean, VA06-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Volunteer
Great Falls Hoops
11.2024 - 03.2025
Server
Great Falls Creamery
06.2024 - Current
Coach
Family Friends
06.2024 - 09.2024
No Degree -
Langley High School
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