DHRITI NAWAB
Fairfax
Summary
Dynamic Scheduling and Compliance Manager at Capital Home Care LLC, adept at enhancing team performance through KPI development and effective communication. Proven track record in crisis management and auditing procedures, driving process improvements that elevate service quality. Skilled in coaching and mentoring, fostering a collaborative environment for optimal client support. Well-organized and analytical with strong attention to detail. Looking for a challenging role in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Scheduling and Compliance Manager
Capital Home Care LLC
Fairfax
08.2022 - Current
- Monitored staffing levels to prevent service disruptions and maintain quality care.
- Managed communication between clients, caregivers, and administrative staff efficiently.
- Developed an interprofessional team to create strategies to improve communication and coordination between patients and providers.
- Trained new staff on scheduling software, company policies, client care procedures, and operational procedures thoroughly.
- Collaborated with management to implement process improvements in scheduling practices.
- Resolved scheduling conflicts by assessing priorities and reallocating resources promptly.
- Provided support to clients by addressing complaints and resolving issues.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team performance against targets, taking corrective action where necessary.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Conducted testing and auditing procedures to resolve key issues, and maintained accurate documentation of all auditing efforts conducted by the department.
- Trained junior staff members on various aspects of the auditing process such as data collection techniques, analysis methods.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Reviewed and updated internal compliance documentation regularly for accuracy.
HR Coordinator/ Recruiter
Support Centre
Corona
01.2020 - 08.2022
- Verified employment histories through direct communication with previous employers.
- Conducted detailed background checks to confirm candidate qualifications accurately.
- Monitored and maintained payroll and personnel documents accurately.
- Facilitated constructive communication between management and various departments.
- Coordinated recruitment processes and maintained applicant tracking system.
- Conducted employee onboarding, orientation and exit interviews.
- Conducted detailed interviews and maintained meticulous documentation.
- Screened resumes and conducted initial interviews to identify suitable applicants.
- Completed charts, staffing sheets, and other documentation.
- Compiled data from multiple sources into organized reports using Microsoft Excel.
- Provided administrative support for payroll processing and benefits administration tasks.
- Scheduled meetings with employees to address concerns and grievances.
HR Intern
KS Tax
07.2019 - 01.2020
- Assisted in recruitment by screening resumes and scheduling interviews
- Analyzed employee feedback to identify areas for workplace improvement
- Collaborated with team leaders to resolve staff issues efficiently
- Analyzed resumes to assess qualifications for open positions.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Performed administrative tasks such as filing paperwork or entering data into databases.
- Created job postings and placed them on various job boards and websites.
- Worked closely with payroll department to verify accuracy of employee information.
- Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
- Conducted reference checks on prospective candidates.
- Managed the onboarding process for new hires, including orientation and paperwork completion.
- Hired employees and processed hiring-related paperwork.
Education
Bachelor of Management Studies - Human Resources Management
Lords Universal College
02-2021
Skills
- Auditing procedures
- KPI development
- Team leadership
- Information gathering
- Data privacy
- Project management
- Internal auditing
- Document analysis
- Crisis management
- Multitasking Abilities
- Time management
- Performance evaluation
- Goal setting
- Team management
- Administrative support
- Problem solving
- Coaching and mentoring
- Effective communication
- Client support
PERSONALITY TRAITS
- Teamwork: Being able to operate well in a group to think creatively and effectively accomplish tasks
- Adaptability: Being able to adapt to changing requirements, circumstances, and strategies
- Willingness to learn: Pursuing opportunities to expand your professional and personal knowledge
- Problem solving: Being able to identify and solve problems
- Integrity: Having strong moral values and work ethics
Accomplishments
- Part of the success of Capital Home care growing 70 clients to 200 clients since joined, adding more than 9000 hours of Medicaid services.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Scheduling and Compliance Manager
Capital Home Care LLC
08.2022 - Current
HR Coordinator/ Recruiter
Support Centre
01.2020 - 08.2022
HR Intern
KS Tax
07.2019 - 01.2020
Bachelor of Management Studies - Human Resources Management
Lords Universal College
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