Diamond Powell
Norfolk
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Snipes. Skilled in team leadership and complex problem-solving, successfully developed staff and exceeded performance metrics. Demonstrates strong time management and verbal communication, ensuring high-quality service delivery and strategic goal achievement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Manager
Snipes
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Manager
DTLR
11.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Lieutenant/Security Supervisor
Professional Security Consultants
09.2018 - 09.2021
- Improved operational efficiency by streamlining processes and implementing best practices.
- Coordinated cross-functional efforts to achieve project objectives on time and within budget constraints.
- Monitored progress towards targets continuously, making adjustments as needed to ensure timely completion of tasks.
- Conducted thorough risk assessments for potential projects, identifying areas of concern and mitigation strategies.
- Assisted in recruitment efforts to build a strong team of dedicated professionals focused on achieving success together.
- Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
Site Supervisor
ABM Industries
01.2015 - 01.2018
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Oversaw quality control processes to uphold high standards of workmanship, exceeding client expectations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
High School Diploma -
Maury High School
Norfolk, VA06.2010
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Timeline
Manager
Snipes
04.2022 - Current
Assistant Manager
DTLR
11.2021 - 04.2023
Lieutenant/Security Supervisor
Professional Security Consultants
09.2018 - 09.2021
Site Supervisor
ABM Industries
01.2015 - 01.2018
High School Diploma -
Maury High School
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