Diamonique Hayes
Customer service
Sandston,VA
Summary
Customer service professional with over four years of experience excelling in fast-paced retail environments. Demonstrates expertise in time management, problem-solving, and communication, ensuring optimal customer satisfaction and efficient operations. Skilled in utilizing POS systems and cash handling, with a strong ability to lead teams and implement innovative solutions for service enhancement.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
Richmond, VA
04.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Service Help Desk
Giant Food
Clarksville, MD
01.2023 - 01.2024
- Managed customer inquiries and technical support through multiple channels, resolving complex issues while maintaining high satisfaction rates
- Providing information about store layout, promotions, and events. Assisting with transactions, including refunds and giftcard activations.
- Communicating with other departments to address customer needs.
Cashier
Popeyes
Richmond, VA
01.2022 - 01.2023
- Provided exceptional customer service while training new team members, ensuring smooth operations during peak hours and holiday seasons
- Coordinated with kitchen staff to ensure order accuracy, managed customer feedback, and implemented solutions to enhance service quality
- Developed efficient cash handling procedures, cross-trained in multiple positions, and adapted quickly to new POS systems
Education
High school Diploma -
John Randolph Tucker
Henrico, VA06.2022
Skills
- Time Management
- Problem Solving
- Communication
- Multitasking
- Microsoft Word
- Microsoft PowerPoint
- FOSSE
- Front office management
- Cash handling
- Customer service
- Telephone etiquette
- Hospitality services
Timeline
Front Desk Receptionist
Courtyard by Marriott
04.2025 - Current
Customer Service Help Desk
Giant Food
01.2023 - 01.2024
Cashier
Popeyes
01.2022 - 01.2023
High school Diploma -
John Randolph Tucker
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