Diana Davis
Hurley
Summary
Dedicated professional with extensive experience in facility maintenance and restaurant management, notably at Taco Bell. Proven ability in customer service and time management, enhancing operational efficiency and team performance. Skilled in cleaning and sanitizing, ensuring safe environments while fostering a positive atmosphere for both staff and customers.
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
16
16
years of professional experience
Work History
Custodian
Hurley Elementary Middle School
Hurley Virginia
06.2023 - Current
- Maintained cleanliness of classrooms, hallways, and restrooms to ensure a safe learning environment.
- Operated commercial cleaning equipment, including floor scrubbers and vacuums, enhancing efficiency in cleaning tasks.
- Assisted in setting up facilities for school events, ensuring readiness and proper organization of spaces.
- Collaborated with staff to address urgent maintenance issues promptly, improving overall facility operations.
Restaurant General Manager
Taco Bell
Grun
01.2015 - 06.2022
- Directed daily operations to ensure exceptional customer service and satisfaction.
- Managed inventory control and procurement processes to reduce waste and optimize supply chain efficiency.
- Implemented training programs for staff, enhancing team performance and operational consistency.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
- Developed staffing schedules to maximize productivity while maintaining labor cost targets.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and customers.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Leader
Hardee’s
Grundy, VA
01.2010 - 2014
- Supervised team members to ensure compliance with food safety and quality standards.
- Trained new employees on operational procedures and customer service expectations.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented scheduling adjustments to optimize staff efficiency during peak hours.
Education
High School Diploma -
Hurley High School
Hurley Virginia 06.2005
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
Timeline
Custodian
Hurley Elementary Middle School
06.2023 - Current
Restaurant General Manager
Taco Bell
01.2015 - 06.2022
Shift Leader
Hardee’s
01.2010 - 2014
High School Diploma -
Hurley High School