Diana flores ferrufino
Springfield
Summary
Versatile and results-driven professional with experience at Canon Business Process Services, adept in critical thinking and Microsoft Excel. Excelled in high-stress situations, enhancing customer satisfaction and confidentiality management. Proven ability in active listening and problem-solving, significantly improving client retention and operational efficiency.
Overview
5
5
years of professional experience
Work History
Supply Chain
Canon Business Process Services
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Patient Transporter
Crothall Healthcare
02.2021 - 02.2024
- Demonstrated strong communication skills by liaising with healthcare professionals and patients.
- Implemented infection control techniques to maintain sterile environment during patient transport.
- Transported patients to and from diagnostic imaging, surgical units, and other hospital departments.
- Assisted medical staff with lifting and positioning patients onto stretchers and wheelchairs.
Server
Zinburger Wine & Burger Bar
09.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
John Lewis High School
Springfield, VA06-2017
Skills
- Active listening
- Critical thinking
- Microsoft Excel
- Customer satisfaction measurement
- Fluent bilingualism
- Problem-solving
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Supply Chain
Canon Business Process Services
03.2024 - Current
Patient Transporter
Crothall Healthcare
02.2021 - 02.2024
Server
Zinburger Wine & Burger Bar
09.2019 - 01.2021
High School Diploma -
John Lewis High School
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