Diana Rosewater
Harrisonburg
Summary
Personable, positive, and highly adaptable individual with keen ability to understand and address customer needs. Possesses foundational knowledge in mobile technology and sales techniques, coupled with strong communication and problem-solving skills. Committed to delivering exceptional customer experiences and driving sales success through personalized solutions.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
10.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Store Manager
Starbucks
03.2016 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Cook/Server
Wintzell'S Oyster House
08.2012 - 03.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Mathematics
Faulkner State Community College
Bay MinetteGED -
Faulkner State Community College
Bay Minette, ALSkills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Mobile security best practices
- Sales and promotions
- Customer needs assessment
- Engaging with diverse customers
Timeline
Mobile Expert
T-Mobile
10.2022 - Current
Store Manager
Starbucks
03.2016 - 10.2021
Cook/Server
Wintzell'S Oyster House
08.2012 - 03.2016
No Degree - Mathematics
Faulkner State Community College
GED -
Faulkner State Community College
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