Diane Whitehead
Blacksburg
Summary
Proven team player and adept communicator, I excelled at Follett Bookstore by enhancing customer engagement and fostering repeat business through exceptional service and relationship building. Skilled in time management and problem-solving, I significantly contributed to a positive shopping environment, demonstrating reliability and a commitment to excellence.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Follett Bookstore
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Veterinary Assistant
Village Veterinary Service
08.2019 - 09.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
Sales Associate
Hollister.Co
03.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA05-2025
Bachelor of Arts - Criminology
Virginia Tech
Blacksburg, VA05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Relationship building
- Flexible schedule
- Verbal/written communication
Timeline
Sales Associate
Follett Bookstore
08.2024 - Current
Veterinary Assistant
Village Veterinary Service
08.2019 - 09.2024
Sales Associate
Hollister.Co
03.2019 - 08.2019
Bachelor of Science - Psychology
Virginia Tech
Bachelor of Arts - Criminology
Virginia Tech
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