Dianne Halloway
Ford
Summary
Dedicated professional with extensive experience in healthcare coordination and process improvement. Skilled in managing patient logistics, ensuring compliance with regulations, and fostering effective communication among healthcare teams to deliver high-quality patient care.
Overview
28
28
years of professional experience
Work History
Ophthalmic Specialty Coordinator
VCU Health
Richmond
02.2013 - Current
- Managed scheduling and logistics for specialty clinic appointments and procedures.
- Collaborated with healthcare providers to ensure comprehensive patient treatment plans.
- Assisted in implementing process improvements to streamline operational workflows.
- Facilitated effective communication between patients, families, and healthcare teams to enhance patient understanding and engagement.
- Developed individualized plans of care for each patient based on their specific needs.
- Assisted in developing new protocols or guidelines when necessary.
- Facilitated communication between patients, families, physicians, and other healthcare providers.
- Identified areas of potential risk or liability associated with ROP and Oncology patients
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards of practice
- Assessed patient needs and provided appropriate resources to ensure their health care goals were met.
- Provided education on specialty services to patients and families.
- Performed administrative tasks such as scheduling appointments, tracking outpatient ROP appointments, and communicating/reporting to CPS when policy requires it
- Responded promptly to inquiries from internal departments regarding ROP and Oncology matters.
- Collaborated with multidisciplinary teams to coordinate high-level care for complex cases.
- Provided reassurance and education to ROP parents to allow them to make informed decisions regarding their child
- Collaborated with NICU team to coordinate patient treatment, ordered medications from compounding pharmacy, and assisted with bedside intravitreal injections.
Certified Ophthalmic Assistant
Virginia Eye Institute
Richmond
06.1998 - 05.2011
- Assisted patients with eye examinations and procedures at Virginia Eye Institute.
- Managed patient scheduling and coordinated appointments for multiple ophthalmologists.
- Prepared examination rooms and ensured equipment was ready for use during consultations.
- Educated patients on post-operative care and proper use of prescribed medications.
- Conducted preliminary tests, including visual acuity and tonometry assessments.
- Trained new staff on office protocols and patient care techniques within the clinic.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
Education
Certified Ophthalmic Assistant -
IJCAHPO
09-2024
Skills
- Epic charting
- Clinical documentation
- Patient scheduling
- Healthcare coordination
- Compliance assurance
- Process improvement
- Patient advocacy
Accomplishments
Patient Experience Champion 05/12/2025
Timeline
Ophthalmic Specialty Coordinator
VCU Health
02.2013 - Current
Certified Ophthalmic Assistant
Virginia Eye Institute
06.1998 - 05.2011
Certified Ophthalmic Assistant -
IJCAHPO