Diego Davis Portillo
Henrico
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Server
The Daily Kitchen and Bar
06.2024 - 10.2025
- Promptly and politely greeted guests when they sat down, providing them with water carafes.
- Answer any questions about the menu, providing information on dishes with potential food allergens, and information about specials.
- Take and serve food and drink orders promptly, ensuring customers have everything needed.
- Provide attentive service by offering refills, checking up on tables, and clearing dishes.
- Perform cleaning duties including sweeping sections, bussing and resetting tables, breaking down and wiping down stations, and mopping.
Food Runner
The Daily Kitchen and Bar
10.2023 - 09.2025
- Quickly and accurately delivered food to the appropriate tables and customers.
- Ensured each dish satisfied ticket modifications and potential food allergens.
- Prepared to-go orders for guests, boxing and bagging dishes with to-go utensils as needed.
- Maintained station clean and organized by wiping down counters, sweeping, and refilling sauces as needed.
Host
The Daily Kitchen and Bar
10.2023 - 09.2025
- Politely greeted guests and helped them to their tables.
- Set tables with service plates, napkins, and silverware.
- Maintained a clean and organized dining area by removing plates promptly, wiping down tables and chairs, resetting tables, and sweeping certain areas.
- Handled incoming calls for reservations and managed the reservation system.
- Assisted with large party reservations by setting up tables and communicating with the servers of guest arrivals.
Server
Tuckahoe Pines Retirement Community
09.2022 - 05.2023
- Assisted in setting up and clearing tables efficiently.
- Maintained cleanliness and organization of the dining area by wiping down tables, chairs, buffet, and condiment stations.
- Replaced empty water carafes promptly for residents.
- Assisted in restocking napkins, utensils, condiments, and caddies.
- Assisted in setting up tables for parties and organizing sections for holiday services.
Education
High School Diploma -
Mills E. Godwin
Henrico, Virginia05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
Languages
Spanish
Native or Bilingual
Timeline
Server
The Daily Kitchen and Bar
06.2024 - 10.2025
Food Runner
The Daily Kitchen and Bar
10.2023 - 09.2025
Host
The Daily Kitchen and Bar
10.2023 - 09.2025
Server
Tuckahoe Pines Retirement Community
09.2022 - 05.2023
High School Diploma -
Mills E. Godwin