Diem Nguyen
13409 Quate Lane Woodbridge
Summary
A hardworking and dynamic Pharmacy Manager with a proven track record at Walgreens Pharmacy, excelling in patient education and pharmacy operations management. Spearheaded a team to enhance patient care, achieving significant improvements in workflow optimization. Skilled in MTM, immunizations, and clinical testing, with a strong focus on developing staff competencies and fostering effective healthcare provider collaborations.
Was voted 5 times at previous company (Rite Aid pharmacy) as the most favorite pharmacist of the years in 5 consecutive years.
Most recent achievement for excellent customer service includes a compliment letter from Walgreens CEO
Overview
5
5
years of professional experience
Work History
Pharmacy Manager
Walgreens Pharmacy
01.2020 - Current
- Educating patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitoring and managing pharmacy staff performance to maximize productivity and customer satisfaction.
- Leading a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Training pharmacy interns and newly hired pharmacy technicians.
- Acting as a clinical director for the facility related testings including Influenza AB as well as covid and processing testing results for patients.
- Doing MTM and immunizations
- Communicating with physicians and medical providers regarding medication dosage adjustments and new therapy recommendations.
Education
Doctor of Pharmacy - Pharmacy
Medical College of Virginia
410N. 12th Street Richmond, VA 2329805-2007
Bachelor of Arts - Math
University of Virginia
205 14th Street, NW Charlottesville, VA 05-2004
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- MTM and immunizations (pneumonia, meningococcal, flu, shingles,hpv and others)
- flu A/B and covid testings
Accomplishments
Was voted 5 times as the most favorite pharmacist of the years during period of 2012 to 2020.
Letters of compliments and appreciations from patients
A compliment letter from the Walgreens CEO in 2024
Languages
Vietnamese
Full Professional
Timeline
Pharmacy Manager
Walgreens Pharmacy
01.2020 - Current
Doctor of Pharmacy - Pharmacy
Medical College of Virginia
Bachelor of Arts - Math
University of Virginia
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