DIERRA EDMONDS
Sandston
Summary
Specialist in federal government operations with over 10 years of customer service experience and strong work ethic. Proven ability to meet tight deadlines while maintaining professionalism in communication. Strong leadership and analytical skills demonstrated through continuous operational improvements. Five years of supervisory experience in medical record management and data entry, with expertise in medical terminology and community liaison roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Entrepreneur- Owner
The Legacy Brand, LLC
01.2019 - Current
- Provide exceptional customer service, resulting in improved client satisfaction.
- Manage daily inventory of supplies and equipment to ensure efficient operations, while using project management skills to ensure timely delivery of products.
- Build client rapport while creating strong client relationships to foster loyalty and repeat business.
- Execute marketing strategies that enhance brand visibility, customer engagement, and market presence.
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2019 - Current
- Ensure strict compliance with HIPAA regulations, safeguarding sensitive patient information.
- Promote effective communication among medical staff as a liaison between physicians, nurses, and administrative personnel.
- Schedule patient appointments to maintain provider schedules efficiently.
- Provide exceptional customer service to patients, visitors, and colleagues, promoting a welcoming environment.
- Assist in training new staff members on clinic policies, procedures, scheduling, and software systems
- Execute various clerical tasks including answering phones, maintaining office supplies, data entry and patient inquiries.
- Utilize VISTA, GUI, CPRS, and Microsoft Office programs to maintain reports and confidential patient records.
Medical Support Assistant
Department of Veteran Affairs- Hunter Holmes McGuire
01.2018 - 07.2019
- Utilized Microsoft programs, Vista, BioPoint, CPRS, BMS, and Richmond On Call.
- Provided unit coverage to ensure proper patient check-in, demographic updates, and call bell system functionality.
- Followed HIPAA regulations while managing sensitive patient information with strict confidentiality.
- Provided outstanding customer service by assisting diverse patients, families, and nursing staff in problem resolution.
- Performed various clerical duties including answering phone, supply maintenance, patient admissions processing, and document handling.
- Maintained composure under pressure to uphold the safety of patients and staff.
- Coordinated with interdisciplinary teams for effective patient care service delivery while prioritizing workload efficiently.
- Trained new staff on daily tasks and organizational policies.
Mail Processor/Sales Clerk
United States Postal Service
10.2012 - 01.2018
- Provided excellent customer service skills by processing transactions, answering inquiries, and resolving complaints.
- Managed post office box services using WebBATS database while maintaining financial records.
- Attended daily team huddles to ensure adherence to guidelines, policies, products, and sales goals.
- Performed clerical tasks such as organizing store displays and assisting customers with paperwork, answering phones, and maintaining office supplies/equipment.
- Communicated effectively with colleagues to ensure a positive work environment and prioritize tasks.
- Trained new employees on mail handling procedures to promote team productivity and effectiveness.
- Utilized automated systems for mail sorting, enhancing operational speed and accuracy.
- Demonstrated versatility by supporting various departments throughout the organization as needed.
Youth Counselor
YMCA
01.2012 - 01.2013
- Supervised daily activities for school-aged youth, assisting with meal preparation and homework support.
- Administered risk assessments and collaborated with parents, teachers, and community resources for comprehensive youth support.
- Communicated effectively with counselors and medical personnel to ensure behavioral expectations were met.
- Provided clerical support, managing incoming calls and scheduling parent meetings while explaining program details.
- Utilized computer systems to update payments and scanned confidential documents into electronic files.
- Monitored youth behavior, offering guidance for positive change and enhancing problem-solving and communication skills.
- Delivered crisis intervention and emotional support, fostering positivity through respect and active listening.
- Documented detailed case notes efficiently, maintaining confidentiality and adhering to organizational reporting protocols.
Intern
Communities in School of Richmond
01.2011 - 01.2012
- Conducted one-on-one tutoring, mentoring, and counseling sessions to support individual learning needs.
- Facilitated group discussions and enrichment activities to enhance collaborative learning experiences.
- Administered parent and risk assessments for day treatment services to evaluate participant needs.
- Scheduled appointments and coordinated onsite and home visits as required.
- Maintained community involvement through participation in special projects and outreach initiatives.
- Assisted site coordinator in planning and managing onsite operations for effective service delivery.
- Reviewed processes with individualized education plan team to assess eligibility criteria.
- Supported documentation efforts for appointment scheduling and follow-ups to ensure continuity of care.
Intern
Neighborhood Resource Center
01.2011 - 01.2011
- Provided job readiness assistance, including job searches, interview preparation, and resume writing.
- Fostered respect, healthy living habits, compassion, self-determination, and responsibility among attendees.
- Advocated for low-income clients, serving diverse populations of children and adults aged six to eighty.
- Supported after-school programs through meal preparation, homework assistance, and tutoring services.
- Developed organizational skills by managing multiple tasks while meeting strict deadlines.
- Managed kitchen inventory by sorting and organizing data using spreadsheet reports.
Student Assistant
VCU Records & Registration
01.2009 - 01.2011
- Executed clerical tasks including multi-line telephone management, scheduling, inner department mail, scanning photocopying and filing documents.
- Delivered effective communication among department staff and students, building strong relationships.
- Assisted administrative staff with data entry, maintaining accuracy in record-keeping systems.
- Upheld professional principles of confidentiality with all students and staff.
- Guided students through paperwork processes in accordance with state regulations.
- Provided exceptional customer service to students and staff by addressing inquiries promptly and directing to appropriate office locations.
- Promoted a collaborative team environment to enhance productivity.
Assistant
Attorney Vincent Robertson
05.2008 - 01.2009
- Organized top secret cases alphabetically and numerically to ensure efficient retrieval.
- Monitored calendars and scheduled court appearances and client appointments.
- Documented actions and performed data entry into case management software.
- Prepared case summaries and materials for mediation conferences, confirming status with attorney.
- Collaborated with management on production, scheduling, etc to meet client demands.
- Configured a new filing system to enhance office efficiency, while organizing medical records and other legal files.
- Processed incoming calls by addressing requests and relaying messages.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Bachelor’s of Science - Social Work
Virginia Commonwealth University
Richmond, VA05.2012
Skills
- Organizational skills
- Problem-solving expertise
- Proficient in Microsoft Office
- Oral and written communication
- Attention to detail
- Team collaboration
- Child development leadership
- Behavior management and intervention skills
- Case management
- Coaching and mentoring
- Knowledge of regulations and policy development
- Client Confidentiality
Certification
Cpr Training - January 2025
Accomplishments
Received Recognition of service Award "Above and Beyond Epress Award" in 2017.
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2019 - Current
Entrepreneur- Owner
The Legacy Brand, LLC
01.2019 - Current
Medical Support Assistant
Department of Veteran Affairs- Hunter Holmes McGuire
01.2018 - 07.2019
Mail Processor/Sales Clerk
United States Postal Service
10.2012 - 01.2018
Youth Counselor
YMCA
01.2012 - 01.2013
Intern
Communities in School of Richmond
01.2011 - 01.2012
Intern
Neighborhood Resource Center
01.2011 - 01.2011
Student Assistant
VCU Records & Registration
01.2009 - 01.2011
Assistant
Attorney Vincent Robertson
05.2008 - 01.2009
Bachelor’s of Science - Social Work
Virginia Commonwealth University
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