Dilia Cifuentes
Alexandria
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Shift Manager
Cole hospitality
McLean
03.2023 - Current
- Supervised daily operations and ensured adherence to service standards.
- Trained and mentored staff in customer service protocols and procedures.
- Scheduled staff shifts to optimize service efficiency and coverage.
- Managed inventory levels and placed orders for supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented health and safety regulations to ensure a safe environment.
- Collaborated with kitchen staff to maintain efficient food service flow.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Shift Supervisor
Zips Dry Cleaners
Alexandria
11.2018 - 02.2023
- Supervised daily operations of dry cleaning and laundry services.
- Trained staff on equipment usage and safety protocols.
- Managed inventory levels and ordered supplies as needed.
- Ensured quality control standards met for finished garments.
- Resolved customer complaints and provided excellent service.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Skills
- Staff scheduling
- Customer complaint resolution
- Inventory management
- Health and safety compliance
- Quality control standards
- Team building
- Employee training
- Punctual and reliable
- Customer service focus
- Staff motivation
- Cash handling
- Supply ordering
- Inventory controls
- Handling customer complaints
- Shift checklists
- Opening and closing procedures
- Shift leadership
- Flexible schedule
- Inventory control
- Payment processing
Timeline
Shift Manager
Cole hospitality
03.2023 - Current
Shift Supervisor
Zips Dry Cleaners
11.2018 - 02.2023