Dimas Alex Lopez
Arlington
Summary
I’m a 24 year old born and raised in Alexandria, VA. I’m passionate about spending time with my family, friends and enjoying the moment! My hobbies include hiking, traveling, cooking/ trying new dishes, as well as playing & watching various sports. I’m a hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling situations of all sorts with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Adas on the river
Alexandria
03.2023 - Current
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues.
- Performed opening and closing duties
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Busser, Server
Fogo De Chao Brazilian Steakhouse
McLean
03.2019 - 02.2023
- Anticipating and accommodating the guests’ needs
- Emphasized working as a team & communicating for efficiency
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Participated in team meetings to discuss service improvements and guest feedback.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
Sales associate
Foot Locker
Bailey’s Crossroads
10.2018 - 05.2019
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Tracked sales performance metrics to identify trends in market place.
Car wash attendant, exterior and interior detailing
Mr. Wash Car wash
Falls Church
07.2018 - 10.2018
- Manager: Claudia Benavides
- Assisted customers with selection of car wash packages and add-on services.
- Managed transactions and handled cash and credit card payments.
- Checked cars after completion of the car wash process to ensure satisfaction of customers.
- Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
- Managed customer complaints and provided satisfactory solutions.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Delivery driver, cashier, prep
Pizza Bolis
Vienna
04.2018 - 08.2018
- Manager: Fadi A.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Barista, Food Runner, Cashier
Panera Bread
Falls Church
10.2016 - 05.2017
- Handled inventory
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments
- Maintained calm demeanor during high-volume periods and special events.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Input orders into point of sale system and handled customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
High School - Spanish Honor Society, Criminal Justice Academy
Falls Church High School
Falls Church05-2018
Skills
- Problem solving skills
- Self-motivation
- Leadership
- Time management skills
- Communication
- Teamwork
- Adaptability
- Strong work ethic
- Detail Oriented
- Food and beverage upselling
- Hospitality service expertise
- Customer satisfaction
- Cool under pressure
- Service oriented
- Cash handling
- Self motivation
- Continuous improvement
- Memory retention
Awards
- HS Leadership awards
- Sports Awards and participation awards
- Winner of various wine sales competitions
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Server
Adas on the river
03.2023 - Current
Busser, Server
Fogo De Chao Brazilian Steakhouse
03.2019 - 02.2023
Sales associate
Foot Locker
10.2018 - 05.2019
Car wash attendant, exterior and interior detailing
Mr. Wash Car wash
07.2018 - 10.2018
Delivery driver, cashier, prep
Pizza Bolis
04.2018 - 08.2018
Barista, Food Runner, Cashier
Panera Bread
10.2016 - 05.2017
High School - Spanish Honor Society, Criminal Justice Academy
Falls Church High School