Dimetris Booker

• Managed inbound calls to provide comprehensive support for customer accounts.
  Oversaw Apple Pay card services in coordination with Goldman Sachs, ensuring smooth operations.
  
• Executed payment submissions and resolved disputes related to transactions efficiently.
  
• Assisted customers with declined transactions by updating necessary account information.
  Engaged in chat support, handling inquiries related to customer accounts effectively.
  
• Facilitated payment processing and dispute creation via multiple platforms.
  Maintained detailed records of customer interactions to improve future service efforts.
  
• Collaborated with team members to optimize response times and enhance overall performance.

Assisted customers with inquiries, delivering timely solutions to enhance satisfaction.

• Managed customer accounts, ensuring accurate updates to enhance service quality.
• Collaborated with team members to resolve complex issues, enhancing overall customer experience.
• Utilized communication skills to engage effectively with diverse customer backgrounds.
• Documented customer interactions to facilitate effective follow-up and support.
• Navigated company systems efficiently to retrieve critical product information.
• Maintained professionalism while handling challenging situations with a positive attitude.

Aided customers in submitting payments via IVR payment system for seamless transactions.

• Secured overdue account payments through effective inbound and outbound call management.
• Negotiated payment plans while resolving customer inquiries regarding receivables.
• Guided customers in exploring financial options while resolving complaints and inquiries.
• Verified, updated, and maintained accurate customer account information.

• Guided customers through real-time, step-by-step issue resolution to improve experience.
• Addressed customer inquiries to increase satisfaction and loyalty.
• Troubleshot website login issues across various device types to restore access.
• Enhanced security by utilizing tokens, SMS codes, and authenticator apps for access.