Dinora Blanco
Haymarket
Summary
I am passionate about continuous learning and eager to embrace new challenges in the tech field. With hands-on experience in managing systems, streamlining processes, and optimizing performance, my goal is to contribute to innovative projects, support growth in a dynamic environment, and continue expanding my knowledge while advancing my career.
Overview
3
3
years of professional experience
Work History
Information Technology Support Engineer
Tenable Inc
09.2022 - Current
- Lead vulnerability remediation efforts by conducting Nessus scans to identify at-risk systems and collaborating with teams to implement timely patch management and mitigate risks.
- Oversee new hire onboarding by coordinating with managers and employees, imaging and shipping equipment, and delivering orientation presentations on company resources and essential IT protocols
- Handle offboarding procedures for departing employees by securing company accounts and assets remotely and migrating employee communications to ensure business continuity
- Manage internal customer requests and maintain an up-to-date asset and software inventory using ServiceNow
- Control license distribution and access for multiple platforms with administrative oversight to ensure only authorized access to sensitive systems
- Create and update knowledge base articles to document and align policies for software access with current security standards
Information Technology Support Intern
Tenable Inc
06.2022 - 08.2022
- Developed a Slack app bot to enhance employee efficiency by providing quick access to technical documentation and FAQs
- Assisted with application lifecycle management for Microsoft Office, Zoom, and Google products, ensuring smooth installation, configuration, and maintenance
- Authored and updated technical documentation to maintain up-to-date knowledge of hardware and software applications
- Configured and optimized settings to ensure optimal performance
- Communicated company policies and procedures regularly to ensure consistent understanding and adherence
Education
Bachelors of Science - Computer Science
University of Maryland
Baltimore, MD12.2023
Skills
Remote Hardware & Software Support
Case Management: ServiceNow and Freshworks
Endpoint SecurityVulnerability Management
Programming: Python, C, C, Java, Assembly
Microsoft Office Suite Expertise
Certifications: Jamf Pro 200
Windows and MacOS Administration
Tools & Applications: Netskope, CrowdStrike, Jamf, Nessus
Fluent in English and Spanish
Timeline
Information Technology Support Engineer
Tenable Inc
09.2022 - Current
Information Technology Support Intern
Tenable Inc
06.2022 - 08.2022
Bachelors of Science - Computer Science
University of Maryland
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