Dionne Teele-Johnson

Office Services Specialist/Office Manager

ECPI University

Glen Allen

01.2007 - Current

Process and verify transcript request forms from high school, college, and military institutions.
Guide prospective students through the application process, including assisting with completing application forms, administering skills assessments, and sending required documents for enrollment. Criminal background checks when needed.
Knowledge of handling customer payments and reconciling accounts. Answer inquiries by telephone.
Adhere to FERPA guidelines by safeguarding the confidentiality of student information and ensuring that only authorized personnel have access to sensitive data.
Manage all office equipment needs/maintenance schedules.
Generate acknowledgement, appointment, verification needed withdrawal letters and mail to applicants.
Hire, develop, manage and keep the office staff.
Compile data and prepared weekly reports for University Administration to track and monitor student attendance records.
Maintain detailed records of student interactions and activities using the University's CRM software, Campus Nexus.
Provide guidance to students about academic, administrative, and support services available to them.
Coordinate and supervise academic advising activities, new student orientation, and Commencement. Collaborate with academic departments and administrative staff to help timely and accurate updates to student records, supporting smooth administrative processes.
Experience performing research to solve problems, using analytical and critical thinking.
Answer multi-line phone system and respond promptly and professionally to inquiries from prospective students.
Organize filing systems to streamline document retrieval and storage, improving overall office efficiencies.
Greet and direct patrons to right individuals and resources based on their needs to ensure high levels of customer satisfaction.
Assume responsibility for incoming mail opening and distribution.
Experience keeping confidential files and records.
Collect and sort all mail and packages.