Experienced support professional prepared for this role, bringing a strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster a positive, supportive environment.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Mollies Place
11.2021 - Current
Facilitated clear communication between clients, families, and care teams, aligning with employee relations functions in HR.
Trained and mentored new team members on care protocols and company policies, including onboarding and staff development duties.
Maintained accurate, confidential documentation of behavior plans, incidents, and support daily activities — reinforcing compliance and HR recordkeeping skills.
Handled crises with professionalism and calm, ensuring the safety and well-being of clients, parallel to conflict resolution in the workplace.
Advocated for individual rights and supported culturally diverse needs, aligning with HR efforts in diversity, equity, and inclusion (DEI).
Developed and implemented behavior support plans, applying problem-solving and strategic thinking applicable to the department of social services policy implementation.
Voter Engagement Canvasser (Temporary)
Progressive turnout project
09.2021 - 11.2021
Call over the telephone to the assigned people to speak with residents about registering to vote, voting, and upcoming elections.
Providing clear and concise information about the importance of voting, voter registration deadlines, polling locations, and candidates or issues on the ballot. Encouraging voters to register, commit to voting, and participate in get-out-the-vote efforts. Gathering
Reporting and data entry: Accurately documenting voter interactions and entering data into campaign databases.
Keeping up to date on campaign messaging, voter registration deadlines, and election news.
Enumerator (Temporary)
United States Census Bureau
07.2021 - 09.2021
Conduct interviews primarily in person (door to door) and, when requested, may conduct phone interviews to collect survey or census data as required within an assigned geographic area.
Communicate with respondents, supervisors, and other people as appropriate.
Understands survey materials to explain the purpose of surveys, ask questions as worded on the questionnaire or survey instrument, and enter accurate and complete information into a laptop computer or onto survey forms.
Maintains personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.
Completes and attends training as necessary in-person or online.
Metal Cell Operator
Howmet
11.2020 - 07.2021
Work as a team member to take a rough casting and condition it to the specifications that meet the customer’s requirements by performing metal cleaning, finishing, and dimensional and FPI inspection. Cross-trained to perform all or most of the job duties. When necessary, I was required to move castings to designated areas or perform other work-related duties as assigned.
Metal Cleaner
Sandblast part by the A.I./P.C., maintain the correct pressure and speed of the blast cabinets by the AIs and PC’s, fill and clean the blasting unit.
Inspect castings for possible scrap.
Operate the glass bead/table clean unit.
Metal finisher
Finish castings for PC using stones, burrs, belts, templates, and gauges, then sandblast for a surface finish.
Conduct visual operation and primary inspection of casting and input data into the computer for collection.
Use borescope for inspection and fibre light, perform decap/deburr, and sonic operation.
Map weld areas.
Operate the Comco machine.
Operate the water flow.
Dimensional
Work by using calipers, micrometers, height gauges, shim stock, scissors, pins, go/no-go, step gages, and sonic equipment.
Input data for record keeping, adjusting castings for PC compliance.
Work with engineers on deviant castings and rework engineers' instructions.
As an online shopper, I was responsible for filling and dispensing online orders. Locate, prepare, and package merchandise, ensuring the accuracy of orders before picking up, as well as making appropriate product substitutions. Consult with the customer as needed to ensure satisfaction.
Accurately locate, retrieve, and package groceries for online orders.
Handle perishable and non-perishable items with care to maintain quality.
May interact with customers during pickup or delivery, answering questions and addressing concerns
May be involved in replenishing inventory or staging items for order fulfillment.
May perform other tasks as assigned, such as stocking shelves or assisting with general store operations
Store Manager
Family Dollar
12.2014 - 07.2019
Managed the day-to-day operations of a quarter-million-dollar store, consistently achieving sales goals and increasing customer satisfaction.
Greets and assists customers in a positive, approachable manner. Answers question and resolve customer inquiries and concerns.
Maintains a presence in the store by providing excellent customer service.
Ensure a clean, well-stocked store for customers.
Supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
Unload all merchandise from the delivery truck, organize the merchandise, and transfer merchandise from the stockroom to the store.
Order merchandise and record keeping, including payroll, scheduling and cash register deposits and receipts.
Supports the company in loss prevention efforts.
Delegate specific management responsibilities to the assistant manager in my absence
Follows all company policies and procedures.
Education
BBA - Human Resources Management
Bryant & Stratton College
04-2026
Associate of Applied Science - Business Administration
Bryant & Stratton College
04-2023
Skills
Critical thinker
Problem solver
Adaptable
Communication
Organized
Leadership
Training and Development
Employee relations
Performance management
Talent acquisition
Benefit & compensation
Employee law
Time management
Behavior redirection
Client support
First aid and safety
Accomplishments
Recognized for relationship building and being a team player.
Plays a lead role in supervising medication and documentation to prevent mistakes, maintain accurate record keeping, and maintain compliance with Department of Social Services policies.
Languages
English
Native or Bilingual
Timeline
Direct Support Professional
Mollies Place
11.2021 - Current
Voter Engagement Canvasser (Temporary)
Progressive turnout project
09.2021 - 11.2021
Enumerator (Temporary)
United States Census Bureau
07.2021 - 09.2021
Metal Cell Operator
Howmet
11.2020 - 07.2021
Online Shopper
Walmart Super Center
07.2019 - 09.2020
Store Manager
Family Dollar
12.2014 - 07.2019
BBA - Human Resources Management
Bryant & Stratton College
Associate of Applied Science - Business Administration
Director of Sales and Events at Middleton Place and The Inn at Middleton PlaceDirector of Sales and Events at Middleton Place and The Inn at Middleton Place