Dirus Benton
Portsmouth
Summary
8+ years experience in scheduling and radiology-based clerical services, assisting in patient care via securing timely appointments for patient radiology scans. Advanced to leadership role to help ensure junior employees meet stellar patient care quality
Overview
11
11
years of professional experience
Work History
Assistant Lead Radiology Clerk
Avosys Technology Inc.
Portsmouth, VA
07.2019 - Current
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Developed comprehensive reports to inform strategic decision-making and resource allocation.
- Implemented process improvements that increased productivity and reduced project turnaround times.
- Trained employees on safety, environmental and regulatory guidelines and verified compliance.
- Managed daily operations, ensuring smooth workflows and timely task completion.
- Ensured compliance with company policies, procedures, and regulatory requirements through diligent oversight of day-to-day operations.
- Evaluated staff performance regularly against established benchmarks; provided constructive feedback aimed at fostering continuous improvement.
- Improved overall team performance by identifying areas for improvement and providing constructive feedback.
- Coordinated resources effectively across multiple tasks while maintaining focus on prioritization according to business objectives.
Appointment Scheduler
Spectrum
Portsmouth, VA
07.2015 - 06.2019
- Managed incoming calls and inquiries, providing accurate information to clients and staff.
- Coordinated appointment schedules for multiple departments, ensuring optimal use of resources and time.
- Streamlined scheduling processes, reducing conflicts and enhancing overall team efficiency.
- Facilitated communication between teams regarding appointment changes and updates.
- Monitored appointment calendar, identifying trends to improve scheduling accuracy and client satisfaction.
- Mentored junior schedulers on effective communication strategies and conflict resolution techniques.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Education
Associate of Science - Business Education
Kee Business College
Chesapeake, VASkills
- Task delegation
- Training facilitation
- Staff development
- Decision-making capacity
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Team leadership
- Effective communication
- Adaptability and flexibility
- Multitasking Abilities
Timeline
Assistant Lead Radiology Clerk
Avosys Technology Inc.
07.2019 - Current
Appointment Scheduler
Spectrum
07.2015 - 06.2019
Associate of Science - Business Education
Kee Business College