Diwakar Balakrishnan
Leesburg
Summary
Dynamic technical liaison with extensive experience bridging the gap between customers, service engineering teams, and support functions. Proficient in analyzing application portfolios to identify dependencies and assess migration feasibility, while architecting hybrid AWS and on-premises solutions that align with best practices for efficiency and cost-effectiveness. Proven track record in guiding clients through the successful building, migration, and deployment of applications on the AWS platform, ensuring strategic alignment with business objectives. Adept at engaging diverse stakeholders, from developers to C-level executives, to define cloud strategies and educate on the value proposition of AWS, while contributing to the broader AWS solutions architect community through publications and knowledge sharing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solutions Architect
Amazon Web Services
08.2020 - Current
- Act as a technical liaison between customers, service engineering teams and support.
- Analyze application portfolios, identify dependencies and common infrastructure platform components, and access migration feasibility.
- Architect hybrid AWS and on-premises solutions. Guide customers on architecture choices and inform them of the best practices to adopt AWS efficiently and cost-effectively.
- Ensure success in building, migrating, and deploying applications, software and services on the AWS platform.
- Brief senior executive team on customer progress of adopting the AWS and define future platform requirement for on-boarding and migration to AWS.
- Author AWS customer-facing publications such as whitepapers.
- Share best-practice knowledge among the AWS solutions architect community. Engage with developers, system administrators, software architects, project manager, directors, and C-level customers to define cloud strategies and deployments.
- Educate customers on the value proposition of AWS and ensure that solutions are designed for successful deployment on AWS.
- Design, implementing, and consulting with distributed applications; architect, provision, and deploy applications to public cloud environments and on-premises virtualized environments using C++, Python; and experience with Networking, Cloud security and database operations.
Network Engineer
SelectMinds LLC
06.2018 - 07.2020
- Configuring, troubleshooting and performance monitoring of Routers, Switches, and Firewalls for end client AIRBUS- North America.
- Configuring and troubleshooting TCP/IP, including; DNS and DHCP issues.
- WAN coordinator for 13 WAN links to be established/upgraded between AIRBUS sites and HQ.
- Excellent working knowledge of TCP/IP protocol suite and OSI layers.
- Provided 24x7x365 availability and on-call support as required.
- In-depth knowledge of deploying and troubleshooting LAN, WAN, Frame-Relay, Ether-channel, IP Routing Protocols - (RIPV2, OSPF, EIGRP & BGP), ACL, NAT, VLAN, STP, VTP, HSRP & GLBP.
- Designing firewall traffic flow on Checkpoint and Cisco ASA to full fill customer requirements.
- Knowledge on implementing Site to Site IPSEC VPN.
- Analyzing TCP and SSL traffic in Wireshark.
- Worked on Ticketing Tools like Autodesk and Service now.
- Analyze network traffic, performance tuning (QoS) and capacity planning.
- Work on SolarWinds Orion platform in bandwidth performance management and fault management application to view the real-time network statistics.
Network Operations & Control Engineer
NetXperts
11.2017 - 06.2018
- Work with customers in handling network infrastructure issues.
- Assist with troubleshooting and configuring layer2/layer3 network issues.
- Assist with staging access points for enterprise customer networks.
- Work closely with network operations team by escalating customer issues and driving them to resolution
- Work on SolarWinds Orion platform in bandwidth performance management and fault management application to view the real-time network statistics.
- Assist the Sales Engineering team in creating quotes using Cisco Commerce Workspace for enterprise customers.
- Assist in process refinement to improve customer service and support.
Network Administrator
Applied Computer Techniques
09.2017 - 11.2017
- Network monitoring through Solarwinds platform.
- Assisting senior engineers in network configuration and troubleshooting.
- Using wireshark to analysis traffic flows.
- Configuring and mounting access points in client location.
- Troubleshooting L1 SNOW tickets for customers.
Graduate Teaching Assistant
George Mason University, Fairfax, Virginia
01.2017 - 05.2017
Education
Master's - Telecommunications & Computer Networking
George Mason University
Fairfax, VA05.2017
Bachelor’s - Electrical and Electronics engineering
Anna University
05.2015
Skills
- AWS infrastructure expertise
- Experienced with Linux and Windows operating systems
- Firewall management: Cisco ASA, Checkpoint, Palo Alto
- Management of IP address database
- Effective stakeholder communication
- Machine learning integration
- Client relationship management
- Customer implementation
- Technical project management
- Systems design analysis
- Identity provisioning
- Requirements gathering
- Solution prototypes
- Performance optimization
- Migration strategies
Accomplishments
Delivered multiple on-stage presentations on Amazon Bedrock and its future at high-profile events, including:
- AWS re:Invent 2024
- re:Invent Roadshow – Raleigh, NC
- re:Invent Roadshow – Washington, DC
These sessions consistently engaged 90+ key customer stakeholders per event, driving increased adoption and pipeline acceleration. This engagement was a key contributor to the territory achieving the highest realized revenue across the region in H1 2025.
Certification
- CCNA 200-125
- Palo Alto Certified Network Security Administrator
- Advanced Networking Protocols, George Mason University
- AWS Certified Cloud Developer Associate
- AWS Certified Solutions Architect Associate
- AWS Certified Solutions Architect Professional
Timeline
Solutions Architect
Amazon Web Services
08.2020 - Current
Network Engineer
SelectMinds LLC
06.2018 - 07.2020
Network Operations & Control Engineer
NetXperts
11.2017 - 06.2018
Network Administrator
Applied Computer Techniques
09.2017 - 11.2017
Graduate Teaching Assistant
George Mason University, Fairfax, Virginia
01.2017 - 05.2017
Bachelor’s - Electrical and Electronics engineering
Anna University
Master's - Telecommunications & Computer Networking
George Mason University
Publications
“Dye Sensitised Solar Cells” published in the International Journal of Multidisciplinary Educational Research Volume 3, Issue 8(4), August 2014, ISSN: 22777881, Impact Factor: 2.735, Index Copernicus Value: 5.16.
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