Doaa Ahmed
Springfield
Summary
Detail-oriented and results-driven Business Administration graduate with over three years of experience in banking and financial services and seven years of customer service and leadership experience. Proven ability to manage client relationships, support financial operations, ensure regulatory compliance, and exceed performance goals. Strong communicator with a track record of improving customer satisfaction and operational efficiency.
Knowledgeable with solid foundation in management principles and hands-on training across various business functions. Successfully contributed to process improvements and team leadership during tenure as trainee. Demonstrated ability in strategic planning and effective communication.
Overview
9
9
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Springfield, VA
06.2025 - 02.2026
- Managed daily rental operations, ensuring adherence to company policies and procedures.
- Led team initiatives to enhance customer service and improve overall satisfaction ratings.
- Managed insurance claims and worked with various insurance companies.
- Consistently met or exceeded sales targets by effectively promoting and selling insurance products to clients.
- Coordinated training sessions focused on sales techniques and customer engagement strategies.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Sales Manager
Nissan Motor Co.
Manchester, CT
09.2023 - 03.2025
- Led a team of sales representatives to meet and exceed monthly vehicle sales targets.
- Developed sales strategies to improve customer satisfaction and increase repeat business.
- Monitored market trends and adjusted sales approaches to remain competitive.
- Collaborated with internal departments to ensure smooth operations and inventory management.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
Mobile Retail Expert
T-Mobile
Hartford, CT
09.2020 - 05.2023
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Provided expert product knowledge to educate customers on mobile devices and services.
- Executed sales strategies to meet and exceed monthly sales targets consistently.
- Trained new team members on operational procedures and best practices for customer engagement.
- Collaborated with cross-functional teams to streamline inventory management processes.
Sales Assistance Manager
AT&T
West Hartford, CT
09.2018 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed multiple customer accounts, ensuring accuracy in billing and service details.
- Educated customers on product features, enhancing overall satisfaction and engagement.
- Streamlined complaint resolution processes, improving response times and client feedback ratings.
Learning Ambassador
Amazon
Windsor, CT
10.2016 - 06.2018
- Facilitated training sessions for new hires to enhance onboarding experience.
- Implemented effective communication strategies to improve team collaboration.
- Developed educational resources to support ongoing employee development initiatives.
- Coordinated cross-functional workshops to promote knowledge sharing and best practices.
Education
Bachelor of Science - Business Administration
01.2019
Skills
- Customer Service & Client Relations
- Banking Operations & Compliance
- Financial Transactions & Account Management
- Cross-Selling & Sales Support
- Problem Solving & Communication
- Team Collaboration
Timeline
Management Trainee
Enterprise Rent-A-Car
06.2025 - 02.2026
Sales Manager
Nissan Motor Co.
09.2023 - 03.2025
Mobile Retail Expert
T-Mobile
09.2020 - 05.2023
Sales Assistance Manager
AT&T
09.2018 - 08.2020
Learning Ambassador
Amazon
10.2016 - 06.2018