Dollie Jackson
Culpeper
Summary
Proven Medical Scheduler with a track record of enhancing patient satisfaction and reducing scheduling conflicts at Fauquier Hospital: R1. Skilled in computer-based scheduling and customer service, adept at problem-solving and multitasking to meet tight deadlines. Achieved significant improvements in operational efficiency through effective teamwork and critical thinking.
Overview
26
26
years of professional experience
Work History
Medical Imaging Scheduler
Outpatient Imaging Center
04.2022 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Medical Scheduler
Fauquier Hospital : R1
06.1998 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA06.1979
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
Timeline
Medical Imaging Scheduler
Outpatient Imaging Center
04.2022 - Current
Medical Scheduler
Fauquier Hospital : R1
06.1998 - 04.2022
High School Diploma -
Culpeper County High School
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