Dolores Gil-Villagomez
Herndon
Summary
I offer strong communication and organizational skills, I am eager to learn and develop in retail environment. I have the ability to quickly grasp new systems and procedures while maintaining attention to detail. I am a friendly and reliable person with a positive attitude and excellent customer service skills. I Understand the importance of maintaining accurate cash handling and efficient transaction processes. I am dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier/Stocker
MOM’s Organic
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Front End Manager
Giant
10.2020 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Home Health Aide
Apollo Homecare
07.2018 - 07.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
High School
1992
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Cash register systems
- Conflict resolution
- Refunds and exchanges
- Staff training
- ID verification
- Fraud prevention awareness
- Loss prevention
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier/Stocker
MOM’s Organic
02.2023 - Current
Front End Manager
Giant
10.2020 - Current
Home Health Aide
Apollo Homecare
07.2018 - 07.2019
High School Diploma -
High School
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