Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dolores Silverio

Manassas

Summary

Professional in finance with strong background in managing invoices, reconciling statements, and maintaining accurate financial records. Known for reliability, adaptability, and fostering team collaboration to achieve organizational goals. Skilled in using accounting software, processing payments, and ensuring compliance with financial policies. Proven ability to meet deadlines and contribute positively to dynamic work environments.

Overview

12
12
years of professional experience

Work History

Accounts Payable Clerk

Old Dominion Concrete Supply
02.2023 - 07.2025
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Evaluated financial records to detect errors and discrepancies.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Managed payroll administration efficiently, ensuring timely salary disbursement and proper recordkeeping.
  • Managed payroll operations, ensuring accurate calculations and timely disbursements for all employees.
  • Enhanced employee satisfaction by addressing payroll inquiries promptly and effectively.
  • Ensured accurate payroll processing by reviewing timesheets and updating employee information as needed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Administrative Assistant

Green Valley Mulch
03.2020 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Entered and tracked payroll deductions and processing of garnishments.
  • Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.
  • Managed payroll processing efficiently, ensuring timely salary disbursements without errors or discrepancies.
  • Enhanced accuracy of timekeeping records, verifying employee hours worked against payroll data.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Commonwealth Recycle Aggregate
11.2019 - 03.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Housekeeping and Laundry Attendant

Lake Manassas Health and Rehabilitation
10.2018 - 11.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Housekeeping and Laundry Attendant

Poplar Springs Manor
03.2018 - 06.2018
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Sorted, laundered and put away various laundry items.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Teller

Wells Fargo
06.2017 - 10.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Assistant Manager/Server

Bella Vita
10.2013 - 06.2017
  • Prepare deposits, reconcile cash drawers, and safe
  • Hiring, training, and supervising all staff
  • Managing budgets and overseeing stock levels
  • Preparing/presenting staffing/ sales reports
  • Ensuring compliance with licensing, hygiene, health and safety legislation/ guidelines
  • Handling administration, paperwork, filing, and staff schedules
  • Greeting every customer with enthusiasm and energy
  • Handling customer inquiries and complaints
  • Serving with exceptional communication skills to customers
  • Handling cash and credit card transactions, answering phones, and taking orders from customers
  • Maintaining the quality of the overall service to the customer in an efficient, knowledgeable, and friendly manner
  • Other duties as needed
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

GED -

Adult Learning Center
Manassas, VA
08-2023

Skills

  • Established good working relationships with customers/clients
  • Developed new quality standards for better quality performance and reliability
  • Self-motivated, initiative, maintains a high level of energy
  • Very proficient with Microsoft Office
  • Data entry
  • Accounts payable
  • Invoice processing
  • Vendor invoice processing
  • Bill payment
  • Statement review
  • Accounts payable software
  • Professionalism and ethics
  • Payment scheduling
  • Account management
  • General accounting
  • Quickbooks
  • New hire training
  • Wire transfers
  • Check processing
  • Payroll processing

Languages

Fluent in Spanish - read and write

Timeline

Accounts Payable Clerk

Old Dominion Concrete Supply
02.2023 - 07.2025

Administrative Assistant

Green Valley Mulch
03.2020 - 07.2025

Cashier

Commonwealth Recycle Aggregate
11.2019 - 03.2020

Housekeeping and Laundry Attendant

Lake Manassas Health and Rehabilitation
10.2018 - 11.2019

Housekeeping and Laundry Attendant

Poplar Springs Manor
03.2018 - 06.2018

Teller

Wells Fargo
06.2017 - 10.2017

Assistant Manager/Server

Bella Vita
10.2013 - 06.2017

GED -

Adult Learning Center

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Dolores Silverio