Dominic Pacella
Blacksburg
Summary
Dynamic server with fine dining experience at Firebirds Wood Fired Grill, recognized for exceptional customer service and strong communication skills. Expert in menu memorization and upselling, enhancing guest experiences through personalized wine pairings and detailed menu descriptions. Proven ability to cultivate relationships and train new staff, ensuring high service standards.
Overview
4
4
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
09.2023 - 08.2025
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Suggested wine pairings to go with specific menu items.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
Server/Crew Chief
IHOP
05.2021 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Kettle Run High School
Nokesville, VA05-2023
Business Administration
Laurel Ridge Community College
Warrenton, VA08-2025
Bachelor of Science - Hospitality And Tourism Management
Virginia Polytechnic Institute And State University
Blacksburg, VA05-2027
Skills
- Exceptional customer service
- Strong communication skills
- Menu memorization
- Fine dining experience
- Bottle service
- Upselling skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Firebirds Wood Fired Grill
09.2023 - 08.2025
Server/Crew Chief
IHOP
05.2021 - 08.2025
High School Diploma -
Kettle Run High School
Business Administration
Laurel Ridge Community College
Bachelor of Science - Hospitality And Tourism Management
Virginia Polytechnic Institute And State University
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