Dominic Stull
Stephen City
Summary
Dynamic customer service professional with a proven track record at Atlantic Building Supply, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and complaint handling, I excel in high-pressure environments, ensuring customer satisfaction and team productivity. Committed to delivering informed product recommendations and maintaining quality control.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/ Installation
Atlantic Building Supply
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Manager
Starbucks
03.2016 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
GameStop
11.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bethel High School
Spanaway, WASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Product knowledge
- Documentation
- Quality control
Timeline
Customer Service Representative/ Installation
Atlantic Building Supply
08.2022 - Current
Sales Associate
GameStop
11.2019 - 04.2021
Shift Manager
Starbucks
03.2016 - 08.2022
Bethel High School
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